Home Care Service Coordinator (Bilingual)

Addus HomeCare, Inc.; Roswell (NM); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Service Coordinator to join their team in Roswell. This full-time position involves coordinating essential administrative and operational activities, ensuring that all clients receive top-notch service according to their care plans. The ideal candidate will have experience in a healthcare setting, be bilingual in Spanish, and possess strong interpersonal and organizational skills. This role offers a unique opportunity to make a significant impact on the lives of clients while working in a supportive environment that values continued education and professional growth.

Benefits

Medical, Dental and Vision Benefits

Monthly Bonus

Continued Education

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Qualifications

• 3-5 years of recent experience in a healthcare environment.
• Must be bilingual in Spanish and have strong communication skills.

Responsibilities

• Coordinate HR, payroll, and scheduling for service staff.
• Oversee new hire processes and maintain employee records.
• Ensure compliance with Medicare, Medicaid, and HIPAA regulations.

Skills

Bilingual (Spanish)

Interpersonal skills

Organizational skills

Communication skills

Understanding of basic medical terminology

Education

High school diploma or equivalent

Diploma from an accredited vocational school or college

Tools

Microsoft Word

Microsoft Excel

Scheduling program

Job description

POSITION SUMMARY: Addus is searching for a Service Coordinator to join our team. This position is responsible for coordinating administrative, business and other operational activities such as HR, payroll, A/P, scheduling direct service staff and resolving client issues in conjunction with the Branch Manager or Agency Director. The Service Coordinator ensures that all clients receive the best service possible and according to the care plan. Bilingual Required!

Hours: Full Time Monday - Friday 8am to 5pm - rotating on call

Location: Ambercare 215 W. 3rd Street Roswell, NM 88201

At Addus/Ambercare we offer our team the best:

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Oversee the new hire process for all new employees and ensure all documentation is completed timely and accurately.
• Ensure all employee records (including payroll records) are current, accurate and updated as needed.
• Collaborate with the Corporate HR team for benefit enrollment processes.
• On-board and train new branch Administrative employees.
• Provide thorough, complete follow-through on escalated client complaints and theft claims.
• Ensure WOTC applications, Forms I-9 and any other applicable paperwork is completed timely for each new employee.
• Report all new Leave of Absence requests appropriately and assists the HR team with the leave process.
• Set up training for all new and current employees. May oversee or facilitate classes including quarterly in-service meetings.
• Coordinate Internal Audit Responses to the Contracts Department and QA team for employee files only.
• Oversees compliance with HR processes and procedures throughout branch.
• Ensures all required A/P related paperwork is scanned and submitted for payment.
• Follows up on all Private Duty “Hot-Lead” Assessments and Deposits.
• Supervises monthly Service Monitoring Calls with state Department on Aging.
• Files APS Reports and follows up with agency; handles related employee issues as appropriate.
• Responds to and resolves all service complaints filed with the state or state agencies.
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter.
• Supervises the purchasing and material management functions for all branch office supplies.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.

• Follows all Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures and standards.
• Performs other duties as assigned.

POSITION REQUIREMENTS & COMPETENCIES:

• High school diploma or equivalent.
• Bilingual (Spanish).
• Preferred additional education such as a diploma from an accredited vocational school or college.
• Must have three to five years of recent experience working in a healthcare environment or related field.
• Understanding of basic medical terminology.
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Supervisory in home visits.

To apply via text, text 7892 to [phone]