Service Coordinator

nVent; United States; Remote; USD 55,000 - 70,000; Full time

Job summary

nVent is seeking a dedicated Service Technician to ensure high-quality customer service and effective management of service requests. This role includes coordinating with contractors, compiling data for estimates, and maintaining satisfaction through quality improvements. Applicants should possess an associate degree and relevant experience along with strong problem-solving skills.

Benefits

Comprehensive medical, dental, and vision coverage

401(k) and stock purchase options

Tuition reimbursement

Well-being programs

Qualifications

• 5 years of relevant experience or equivalent education and experience.
• Ability to solve practical problems and interpret instructions.
• Effective presentation skills and responsiveness.

Responsibilities

• Handling service requests efficiently and prioritizing to meet customer needs.
• Communicating with site contractors for smooth contract processes.
• Following up on customer satisfaction and providing training and feedback.

Skills

Problem Solving

Presentation Skills

Customer Focus

Education

Associate degree or equivalent

Tools

Microsoft Office

Epicor ERP

Job description

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

The Service Technician is responsible for performing customer service functions with diligence, purpose, and a sense of urgency while maintaining high standards for quality service.

Responsibilities include:

1. Handling service requests efficiently and prioritizing to meet customer needs.
2. Compiling data for estimates, bids, specifications, and reports.
3. Negotiating and administering contracts, including final payments.
4. Maintaining databases for contracts and contractor statuses.
5. Communicating with site contractors for smooth contract processes.
6. Initiating billable service quotes for site activities beyond scope.
7. Reviewing project cost reports for accuracy.
8. Coordinating parts with Engineering and Materials teams.
9. Developing service scope, requirements, and labor estimates.
10. Scheduling services and coordinating labor with various teams and contractors.
11. Following up on customer satisfaction and providing training and feedback.
12. Performing clerical tasks and ensuring current documentation.
13. Initiating corrective actions for quality improvements.
14. Participating in meetings for continuous improvement.
15. Performing other duties as assigned.

YOU HAVE:

• Associate degree or equivalent from a two-year college or technical school.
• 5 years of relevant experience or equivalent education and experience.
• Ability to solve practical problems and interpret instructions.
• Ability to read, interpret, and write reports and correspondence.
• Effective presentation skills and responsiveness.
• Familiarity with Microsoft Office; knowledge of Epicor ERP is a plus.

WE HAVE:

• A dynamic global organization offering diverse operations, career opportunities, and impactful work.
• Leading provider of electrical connection and protection solutions with a history of over 100 years.
• Headquartered in London, with a management office in Minneapolis.
• Brands include nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF, and TRACHTE.
• Commitment to community and employee well-being.
• Core values emphasizing innovation, integrity, customer focus, respect, optimism, and accountability.

Benefits:

We offer a comprehensive benefits package including medical, dental, vision, 401(k), stock purchase, tuition reimbursement, leave policies, well-being programs, and legal protections.

At nVent, we value our people and their diversity, believing that authenticity and inclusion foster growth.