Home Care Service Coordinator (Bilingual)

Ambercare – an Addus family company; Roswell (NM); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Monthly Bonus

Daily Pay

Continued Education

PTO Plan

Retirement Planning

Life Insurance

Employee Discounts

Job summary

Ambercare – an Addus family company in Roswell, NM is seeking a driven Service Coordinator to lead scheduling of caregivers, ensure high-quality in-home care, and keep care plans on track. You will be the go-to problem solver, coordinating field staff and handling client updates in a fast-paced environment.

The role requires strong organizational and communication skills, a high school diploma, and 4 years of office experience.

Qualifications

• High school diploma or equivalent.
• 4 years of office experience.
• Strong interpersonal and communication skills.
• Proficient in Word, Excel and scheduling software.
• Reliable transportation and a valid driver\'s license.

Responsibilities

• Create and manage caregiver schedules; adjust for client requests and leaves.
• Provide alternate coverage to keep care plans on track.
• Contact providers and clients with service updates.
• Conduct monthly wellness calls and home visits as required.
• Handle escalated client complaints and theft claims.
• Supervise direct care staff and enforce company policies.
• Ensure the branch environment is professional and organized.
• Maintain confidentiality of sensitive information.
• Maintain regular attendance and be flexible for agency needs.
• Follow Medicare/Medicaid/HIPAA regulations and internal standards.

Skills

Interpersonal skills

Organizational skills

Communication skills

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Scheduling software

Job description

Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

We’re looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You’ll be the go-to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment!

Location: Ambercare 215 W. 3rd Street Roswell, NM 88201

Schedule: Monday through Friday - 8am to 5pm - 1 hour lunch and on call rotation weekends

At Addus we offer our team the best:

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Daily Pay Option
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough, complete follow-through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards

Position Requirements & Competencies:

• Must have high school diploma or equivalent.
• 4 years of office experience
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must have reliable transportation and a valid DL for travel to home visits monthly and some marketing

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.