Home Care Service Coordinator

addus; Dover (DE); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Bonus

Daily pay

401K matching

Continued education

PTO

Retirement planning

Life insurance

Employee discounts

Job summary

Addus HomeCare in Dover, DE is seeking a scheduling supervisor to coordinate in-home care workers and client care plans. The role involves ensuring coverage, processing authorizations, and maintaining client records to keep services uninterrupted.

Strong organizational and communication skills are essential. Responsibilities include onboarding and training branch staff, supervising service employees, and supporting the full recruitment and hiring process.

Qualifications

• Must have high school diploma or equivalent.
• 2 years of scheduling or health care experience required
• 1 year office and recruiting experience required
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must have reliable transportation.

Responsibilities

• Schedules employees as directed by client's care plan established upon intake.
• Processes patient authorizations and communicate with central admissions, enter reauthorizations into client record and ensure chart preparation for all new clients.
• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence. Provides alternate coverage to ensure the client's care plan is followed and client services are not interrupted.
• On-board and train new branch Administrative employees.
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelines.
• Assists with the new hire process for all new employees and ensures all documentation is completed accurately and in a timely manner.

Skills

Interpersonal skills

Organizational skills

Communication skills

MS Word

MS Excel

Scheduling program

Reliable transportation

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Position Summary:

Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.

Hours:

Full Time: Monday through Friday 8 am to 5 pm.

Location:

Addus HomeCare 1675 S State Street Suite 4C Dover, DE 19901

At Arcadia/ Addus we offer our team the best:

• Medical, Dental and Vision Benefits
• Bonus
• Daily Pay
• Company Matched 401K
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Schedules employees as directed by client's care plan established upon intake.
• Processes patient authorizations and communicate with central admissions, enter reauthorizations into client record and ensure chart preparation for all new clients.
• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence. Provides alternate coverage to ensure the client's care plan is followed and client services are not interrupted.
• On-board and train new branch Administrative employees.
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelines.
• Assists with the new hire process for all new employees and ensures all documentation is completed accurately and in a timely manner.

Position Requirements & Competencies:

• Must have high school diploma or equivalent.
• 2 years of scheduling or health care experience required
• 1 year office and recruiting experience required
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must have reliable transportation.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.