Home Care Scheduling Leader & Client Services Manager

BAYADA Home Health Care; Dover (DE); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Tuition reimbursement

Job summary

BAYADA Home Health Care is seeking a Client Services Manager / Scheduling Coordinator for our Dover, DE Assistive Care Office. This role focuses on coordinating client services and scheduling while delivering compassionate home health care.

You will build relationships with clients, referral sources and the care team, monitor caseload metrics, and partner with Clinical Managers to support field staff. Qualified candidates have aBachelor's degree and strong EMR skills.

Qualifications

• Bachelor's degree required; however, candidates with an Associate degree and relevant experience will also be considered.
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Responsibilities

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Skills

Computer skills

EMR experience

Interpersonal skills

Communication skills

Education

Bachelor degree

Tools

Office suite

Job description

BAYADA Home Health Care is seeking a Client Services Manager / Scheduling Coordinator for our Dover, DE Assistive Care Office. This role focuses on coordinating client services and scheduling while delivering compassionate home health care.

You will build relationships with clients, referral sources and the care team, monitor caseload metrics, and partner with Clinical Managers to support field staff. Qualified candidates have aBachelor's degree and strong EMR skills.