Home Health Client Services Manager | Weekday Hours & Growth

BAYADA Home Health Care; Wilmington (NC); On-site; USD 70,000 - 85,000; Full time

Job summary

BAYADA Home Health Care in Wilmington, NC is seeking a Client Services Manager to lead client services coordination and scheduling in a compassionate, professional team.

The role emphasizes building strong relationships with clients, referral sources, payors and community organizations, supervising field staff, and monitoring care metrics. Bachelor’s degree required; prior supervisory or staffing/scheduling experience in home care is preferred and encouraged.

Qualifications

• Bachelor’s degree is required.
• Supervisory and coordination experience in home care preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Skills

Supervisory experience

Communication skills

EMR familiarity

Computer proficiency

Relationship building

Education

Bachelor degree

Job description

BAYADA Home Health Care in Wilmington, NC is seeking a Client Services Manager to lead client services coordination and scheduling in a compassionate, professional team.

The role emphasizes building strong relationships with clients, referral sources, payors and community organizations, supervising field staff, and monitoring care metrics. Bachelor’s degree required; prior supervisory or staffing/scheduling experience in home care is preferred and encouraged.