Home Care Scheduling Coordinator

Freedom Home Care LLC; Dublin (OH); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Life insurance

Paid Time Off (PTO)

401(k) with employer matching

Supportive leadership team

Opportunities for professional growth

Job summary

Compassionate Caregivers Home Care in Columbus, OH is seeking a highly organized Scheduling Coordinator to coordinate caregiver schedules and maintain continuity of care. The role emphasizes accuracy, professionalism, and exceptional customer service in a fast-paced environment.

The ideal candidate thrives on problem-solving, builds relationships, and ensures every scheduling decision supports consistent, high-quality care for clients and families.

Qualifications

• Minimum 1 year of scheduling experience in a physician's office, surgery center, home care agency, or similar healthcare environment.
• Minimum 6 months of verifiable professional caregiver experience.
• Ability and willingness to provide direct client care if emergency coverage is needed.
• Valid driver's license.
• Proof of automobile insurance.

Responsibilities

• Coordinate daily caregiver schedules for clients in the Columbus area.
• Match caregiver skills, personality, availability, and experience with client needs.
• Respond quickly and professionally to call-offs, schedule changes, and urgent staffing situations.
• Coordinate staffing for new client admissions while maintaining continuity of care.
• Communicate schedule updates with caregivers, clients, and office staff.
• Maintain accurate scheduling records and documentation.
• Collaborate with nursing and care management teams to ensure continuity of care.
• Coach caregivers regarding attendance, scheduling expectations, and company policies.
• Deliver exceptional customer service to clients and families.
• Exercise sound judgment while managing multiple priorities in a fast-paced environment.
• Assist with field coverage to ensure clients never go without care.

Skills

Scheduling experience

Caregiver coordination

Problem solving

Education

High School Diploma or GED

Tools

Computer skills

MS Office

Job description

• Performance-based wage review after 90 days
• Opportunities for professional growth and advancement
• Supportive leadership team
• 401(k) with employer matching
• Paid Time Off (PTO)
• Life Insurance
• Health insurance
• Vision insurance

Join the first ACHC-accredited home care agency in Columbus, Ohio, and become part of a team where excellence isn't just expected—it's our standard.

We are seeking our final puzzle piece to complete our Scheduling Team! At Compassionate Caregivers Home Care, scheduling is much more than filling shifts. It is the heartbeat of our organization. We are seeking a highly organized, solutions-driven Scheduling Coordinator who thrives in a creative environment and understands that every scheduling decision directly impacts the lives of our clients, caregivers, and their families.

If you are someone who enjoys problem-solving, thinking critically under pressure, building relationships, and creating schedules that promote consistency of care, we'd love to meet you.

Position Summary

This is an elite scheduling position responsible for coordinating caregiver schedules while maintaining continuity of care, maximizing consistency, and ensuring every client receives the highest level of service.

The ideal candidate understands the urgency that comes with home care and can confidently manage changing priorities while maintaining professionalism, accuracy, and exceptional customer service.

Schedule

• Monday-Friday
• 9:00 AM-5:00 PM
• Rotating after-hours on-call responsibilities, including weekends and holidays.

Responsibilities

• Coordinate daily caregiver schedules for clients throughout the Columbus area.
• Match caregiver skills, personality, availability, and experience with client needs.
• Respond quickly and professionally to call-offs, schedule changes, and urgent staffing situations.
• Coordinate staffing for new client admissions while maintaining continuity of care.
• Communicate schedule updates promptly with caregivers, clients, and office staff.
• Maintain accurate scheduling records and documentation.
• Collaborate with the nursing and care management teams to ensure exceptional continuity of care.
• Coach caregivers professionally regarding attendance, scheduling expectations, and company policies.
• Deliver exceptional customer service to clients and families.
• Exercise sound judgment while managing multiple priorities in a fast-paced environment.
• Assist with field coverage when necessary to ensure clients never go without care.

Qualifications

• High School Diploma or GED required
• Minimum 1 year of scheduling experience in a physician's office, surgery center, home care agency, or similar healthcare environment
• Minimum 6 months of verifiable professional caregiver experience
• Ability and willingness to provide direct client care if emergency coverage is needed
• Valid driver's license
• Proof of automobile insurance
• Reliable transportation
• Strong computer and organizational skills
• Exceptional attention to detail
• Strong critical-thinking and problem-solving abilities
• Ability to remain calm and organized during urgent situations
• Junior-level management or supervisory experience preferred but not required
• Commitment to teamwork, accountability, and professional ethics
• Starting pay: $22.00 per hour, based on experience
• Performance-based wage review after 90 days
• Health Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• 401(k) with employer matching
• Supportive leadership team
• Opportunities for professional growth and advancement