Home Care Scheduler — Purposeful Scheduling & Growth

Volunteers of America National Services; Durham (NC); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

403(b) retirement plan

Paid Time Off

Life Insurance

Short-Term Disability

Employee Assistance Program

Wellness incentives

Early access to earnings

Referral bonuses

Scholarship opportunities

Job summary

Volunteers of America National Services seeks a Home Care Scheduler in Durham, NC. Join a mission-driven team delivering care with heart and purposeful service. This role focuses on scheduling client services, handling intake, and supporting admissions with a patient-first approach.

Requires a high school diploma and at least one year of office experience. Scheduling experience is preferred; strong phone etiquette and customer service skills are essential.

Qualifications

• High school graduate required.
• Minimum of one year general office experience.
• Scheduling experience is highly desirable.
• Basic telephone and faxing skills with customer service emphasis.

Responsibilities

• Schedule new and existing client services and manage intake.
• Refer new client intake to Director for contract signing and care plans.
• Assist in admitting campus clients when needed.
• Maintain client and caregiver files; handle phone etiquette professionally.

Skills

Scheduling

Office experience

Customer service

Phone etiquette

Education

High School diploma

Tools

Phone/fax equipment

Job description

Volunteers of America National Services seeks a Home Care Scheduler in Durham, NC. Join a mission-driven team delivering care with heart and purposeful service. This role focuses on scheduling client services, handling intake, and supporting admissions with a patient-first approach.

Requires a high school diploma and at least one year of office experience. Scheduling experience is preferred; strong phone etiquette and customer service skills are essential.