Home Care Scheduler & Dispatch Specialist

All-Ways-Caring-Homecare; Jennings (LA); On-site; USD 23,000 - 25,000; Full time

Job summary

All Ways Caring HomeCare in Jennings, LA is seeking a Scheduler to coordinate in-home support services, assign Direct Support Professionals to clients, and ensure timely, quality care.

You will work with the Branch Manager, monitor staff attendance, maintain timekeeping records, and help train staff while complying with state and federal regulations. A high school diploma and valid driver’s license are required.

Qualifications

• Excellent customer service, communication, and problem solving skills.
• Must be able to function well under pressure, make decisions quickly and manage confidential information
• High School Diploma
• Valid driver's license and insurance
• Two or more years of general office and computer experience
• Solid experience working with the public, presenting a friendly, professional appearance while interacting with people

Responsibilities

• Coordinates In-Home support services between DSPs and persons served
• Participate in staff meetings with Branch Manager and other staff
• Communicate with Management regarding situations needing special attention, any change of client's condition/needs, and any situation that may require disciplinary action of staff
• Ensures DSPs complete all required training
• Assists with providing training as necessary
• Assigns DSPs to schedules and appointments in a timely manner
• Monitors attendance and punctuality of DSPs for service appointments
• Maintains data integrity for all assigned, including templates, valid authorizations, time and attendance
• Assumes on-call responsibility, and in the absence of appropriate staffing, may provide client direct care
• Ensures home care services are in compliance with agency philosophy, policies and procedures, and in accordance with stateand federal licensing laws & regulations
• Ensures submission of proper timekeeping and paperwork
• Other duties as assigned

Skills

Customer service

Communication

Problem solving

Office experience

Computer skills

Education

High School Diploma

Tools

MS Office

General computer skills

Job description

All Ways Caring HomeCare in Jennings, LA is seeking a Scheduler to coordinate in-home support services, assign Direct Support Professionals to clients, and ensure timely, quality care.

You will work with the Branch Manager, monitor staff attendance, maintain timekeeping records, and help train staff while complying with state and federal regulations. A high school diploma and valid driver’s license are required.