Scheduler

All-Ways-Caring-Homecare; Hattiesburg (MS); On-site; USD 23,000 - 25,000; Full time

Job summary

All Ways Caring HomeCare in Hattiesburg, MS is seeking a Scheduler to coordinate Direct Support Professional (DSP) schedules and ensure effective service delivery to clients. The role involves assigning staff to clients, scheduling services, and solving issues to achieve optimal outcomes.

The position requires excellent customer service, strong communication, and the ability to work under pressure. A high school diploma, valid driver's license, auto insurance, and prior office experience are

Qualifications

• Excellent customer service, communication, and problem solving skills.
• High School Diploma.
• Valid driver's license and insurance.
• Two or more years of general office and computer experience.
• Solid experience working with the public, presenting a friendly, professional appearance while interacting with people.

Responsibilities

• Coordinate DSP schedules to ensure effective service delivery.
• Assist with assigning staff to clients and scheduling client services.
• Identify problem situations and assist in problem solving to achieve optimum outcomes.
• Participate in staff meetings with Branch Manager and other staff.
• Ensure DSPs complete all required training and maintain data integrity.
• Maintain timekeeping and paperwork accurately and on time.
• Assume on-call responsibilities and provide client direct care when needed.
• Ensure services comply with agency policies and licensing laws.

Skills

Customer service

Communication

Problem solving

Decision making

Confidential information handling

Office software

Education

High School Diploma

Tools

Microsoft Office

Job description

Our Company

All Ways Caring HomeCare

Overview

Are you the super-star multitasker type, strong in administration skills? Our Administrative and Clerical positions support the business from multiple locations and via various functions across the nation.

External Job Description

The Scheduler is responsible for effective service delivery to clients, guiding, and directing Direct Support Professional (DSP) schedules. The Scheduler will assist with the assignment of appropriate staff to clients, schedule client services, identify problem situations and assist in problem solving to strive for optimum outcomes.

• Coordinates In-Home support services between DSPs and persons served
• Participate in staff meetings with Branch Manager and other staff
• Communicate with Management regarding situations needing special attention, any change of client's condition/needs, and any situation that may require disciplinary action of staff
• Ensures DSPs complete all required training
• Assists with providing training as necessary
• Assigns DSPs to schedules and appointments in a timely manner
• Monitors attendance and punctuality of DSPs for service appointments
• Maintains data integrity for all assigned, including templates, valid authorizations, time and attendance
• Assumes on-call responsibility, and in the absence of appropriate staffing, may provide client direct care
• Ensures home care services are in compliance with agency philosophy, policies and procedures, and in accordance with state and federal licensing laws & regulations
• Ensures submission of proper timekeeping and paperwork
• Other duties as assigned

Qualifications

• Excellent customer service, communication, and problem solving skills
• Must be able to function well under pressure, make decisions quickly and manage confidential information
• High School Diploma
• Valid driver's license and insurance
• Two or more years of general office and computer experience
• Solid experience working with the public, presenting a friendly, professional appearance while interacting with people

About our Line of Business

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.

Additional Job Information

Must have a valid driver's license and current auto insurance. Some driving will be required.

Salary Range

USD $17.00 - $18.00 / Hour