Home Care Scheduler & Dispatch Coordinator

All Ways Caring HomeCare; Jennings (KS); On-site; USD 23,000 - 25,000; Full time

Job summary

All Ways Caring HomeCare is seeking a detail-oriented Scheduler to coordinate in-home support between Direct Support Professionals (DSPs) and clients, assign staff to services, and ensure timely, quality care. You will participate in staff meetings with the Branch Manager, communicate with management on special situations, oversee DSP training, and maintain accurate timekeeping and documentation.

The role requires a High School Diploma, a valid driver’s license and insurance, and solid office

Qualifications

• Excellent customer service, communication, and problem solving skills.
• Must be able to function well under pressure, make decisions quickly and manage confidential information.
• Two or more years of general office and computer experience.
• Solid experience working with the public, presenting a friendly, professional appearance while interacting with people.

Responsibilities

• Coordinates In-Home support services between DSPs and persons served
• Participate in staff meetings with Branch Manager and other staff
• Communicate with Management regarding situations needing special attention, any change of client's condition/needs, and any situation that may require disciplinary action of staff
• Ensures DSPs complete all required training
• Assists with providing training as necessary
• Assigns DSPs to schedules and appointments in a timely manner
• Monitors attendance and punctuality of DSPs for service appointments
• Maintains data integrity for all assigned, including templates, valid authorizations, time and attendance
• Assumes on-call responsibility, and in the absence of appropriate staffing, may provide client direct care
• Ensures home care services are in compliance with agency philosophy, policies and procedures, and in accordance with state and federal licensing laws & regulations
• Ensures submission of proper timekeeping and paperwork
• Other duties as assigned

Education

High School Diploma

Tools

Microsoft Office

Job description

All Ways Caring HomeCare is seeking a detail-oriented Scheduler to coordinate in-home support between Direct Support Professionals (DSPs) and clients, assign staff to services, and ensure timely, quality care. You will participate in staff meetings with the Branch Manager, communicate with management on special situations, oversee DSP training, and maintain accurate timekeeping and documentation.

The role requires a High School Diploma, a valid driver’s license and insurance, and solid office