Home Care Scheduler

Workstream; Fresno (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible schedule

Paid training

Mileage reimbursement

Insurance plans

Job summary

CareMax Senior Solutions is seeking an experienced Home Care Scheduler to coordinate caregiver schedules and help ensure consistent, high-quality service for our clients. The role requires strong communication, attention to detail, and the ability to stay calm amid changing priorities.

Responsibilities include creating and updating schedules, responding to changes, and identifying replacement coverage. Proficiency with WellSky, Zingage, and CareAcademy is preferred; high school diploma or GED is

Qualifications

• High school diploma or GED required.
• At least two years of scheduling, staffing, healthcare, home care, or customer service experience.
• Strong computer and data-entry skills.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and time-management abilities.
• Ability to work independently and collaboratively.
• Ability to handle confidential information appropriately.

Responsibilities

• Create, maintain, and update client and caregiver schedules.
• Respond promptly to caregiver call-offs, client cancellations, and schedule changes.
• Identify available caregivers and coordinate replacement coverage.
• Monitor staffing levels and notify leadership of shortages or service concerns.
• Communicate professionally with clients, families, caregivers, and leadership.
• Maintain complete and accurate scheduling notes and records.
• Coordinate with Leadership, Operations, and admin staff.
• Protect client and employee confidentiality.
• Maintain proficiency in systems like WellSky, Zingage, CareAcademy.
• Complete other scheduling-related duties as assigned.

Skills

Scheduling

Communication

Organization

Data entry

Confidentiality

Independent work

Education

High school diploma or GED

Tools

WellSky

Zingage

CareAcademy

Job description

CareMax Senior Solutions is seeking an experienced, dependable, and highly organized Home Care Scheduler to coordinate caregiver schedules and help ensure consistent, high-quality service for our clients.

About CareMax Senior Solutions

Our mission is to remain a top choice for personal care assistance in the comfort of home by providing professional, dependable, and compassionate care. We carefully screen our home care professionals to ensure they are competent, trustworthy, friendly, and passionate about helping others. We believe every client deserves the right care while maintaining as much independence as possible.

Position Summary

The Home Care Scheduler is responsible for coordinating client and caregiver schedules, responding to scheduling changes and call-offs, identifying coverage needs, and maintaining accurate scheduling records. This position requires excellent communication, sound judgment, attention to detail, and the ability to remain calm while managing changing priorities.

Key Responsibilities

• Create, maintain, and update client and caregiver schedules
• Respond promptly to caregiver call-offs, client cancellations, and schedule changes
• Identify available caregivers and coordinate replacement coverage
• Monitor staffing levels and notify leadership of unresolved shortages or service concerns
• Communicate professionally with clients, families, caregivers, and CareMax leadership
• Maintain complete and accurate scheduling notes and records
• Coordinate closely with the Leadership Team, Operations Team, and other administrative staff
• Protect client and employee confidentiality
• Maintain proficiency in company systems such as WellSky, Zingage, CareAcademy, and communication platforms
• Complete other scheduling-related duties as assigned

Required Qualifications

• High school diploma or GED
• At least two years of experience in scheduling, staffing, healthcare, home care, or customer service
• Strong computer and data-entry skills
• Excellent verbal and written communication skills
• Strong organizational, problem-solving, and time-management abilities
• Ability to work independently and collaboratively
• Ability to handle confidential information appropriately

Preferred Qualifications

• Previous home care scheduling experience
• Experience using WellSky Personal Care or similar scheduling softwareFamiliarity with California non-medical home care operations
• Bilingual English/Spanish skills are helpful but not required

Additional Benefits

• Flexible schedule
• Paid training
• Mileage reimbursement for eligible business-related travel
• Access to voluntary health, dental, vision, and life insurance plans

Our Mission Statement
Our CareMax mission is to remain the top prime choice for personal care assistance in the comfort of your home by providing you with a high-quality level of professionalism and excellent care. Our home care professionals have years of training and are fully adept at handling any non-medical in-home care services.
CareMax Senior Solutions only hires the best! We meticulously screen and check each of our home care professionals to make sure that they are dependable, competent, and trustworthy but are also very passionate, friendly, and giving. It is our priority to stay true to our words by allowing our clients to have the independence and the right care that they deserve.
The CareMax Philosophy
There comes a time in life when our health declines, our mobility suffers, and overall general well-being is compromised. After a while, it becomes a challenge to deal with daily living. The ability to stay in one’s home comfortably and community independently has now been replaced with a frightening realization that you can no longer live alone at home and you may have to move in a facility. This can be heartbreaking news for you and for your family.
With CareMax Senior Solutions, we understand the need for a loved one to stay at home for as long as possible. Our in-home care service plan can be tailored according to your specific needs without stripping you off of your privacy or independence. Our professional home care aides are fully experienced in this type of situation. They are dependable, competent, and trustworthy as well as passionate, friendly, and giving. CareMax Senior Solutions will work with you side by side to ensure that you are getting the care you need from the comfort of your home.
Our Caregivers
At CareMax we carefully assess and meticulously screen our caregivers/home care aides in order to maintain the quality of care and professionalism that CareMax Senior Solutions provide. We carefully match our caregivers/home care aides with our clients based on the specialized care plan and the caregiving that the client needs.
When hiring a caregiver/home care aides, they must have the following items below before meeting with a client,
pass a TB test screening and provide a clearance
pass a background check and provide a DOJ Live Scan clearance
provide a valid CA Driver’s License and current automobile insurance
must be a registered Home Care Aide
taken a comprehensive Caregiver Training (Initial and On-Going)
provide other specialized training and certifications if any
a pleasing personality and great social-skills