Home Care Operations Specialist

Griswold Home Care for North Dallas, Garland & Rockwall; Havre de Grace (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Paid Time Off

Health benefits (where applicable)

Ongoing training and careerdevelopment

Supportive, team-oriented culture

Job summary

Griswold Home Care – Baltimore, Harford & Cecil Counties is seeking a compassionate and organized Home Care Operations Coordinator to support clients, caregivers, and families in a fast-paced environment. You will help manage schedules, client intakes, and care plans to ensure high-quality home care.

The role emphasizes relationship-building, multitasking, and professional communication, with a typical Monday–Friday schedule in Harford & Baltimore County, MD.

Qualifications

• 2+ years of experience in home care, healthcare, or senior services.
• Scheduling experience preferred.
• Experience with client intakes, care plans, and assessments.
• Excellent customer service and relationship-building skills.
• Strong communication and organizational skills.
• Ability to manage multiple priorities and work independently.
• Proficiency with Microsoft Office; home care software experience is a plus.
• Valid driver's license and reliable transportation.

Responsibilities

• Assist with caregiver scheduling and daily schedule changes
• Support client and caregiver communications
• Conduct new client intake calls and assist with in-home assessments
• Help develop and update client care plans
• Complete client satisfaction and wellness follow-up calls
• Assist with matching caregivers to client needs
• Maintain accurate client documentation and records
• Answer incoming office calls and provide exceptional customer service
• Support office administration and special projects
• Collaborate with the leadership team to ensure excellent client care

Skills

Scheduling experience

Client communications

Care plans & assessments

Customer service

Communication

Organizational skills

Tools

Microsoft Office

Home care software

Job description

Griswold Home Care – Baltimore, Harford & Cecil Counties is seeking a compassionate and organized Home Care Operations Coordinator to support clients, caregivers, and families in a fast-paced environment. You will help manage schedules, client intakes, and care plans to ensure high-quality home care.

The role emphasizes relationship-building, multitasking, and professional communication, with a typical Monday–Friday schedule in Harford & Baltimore County, MD.