Home Care Operations Manager

addus; Carlyle (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Addus in Carlyle, IL seeks an Operations Manager to oversee daily branch operations and administrative functions, including recruitment, orientation, training and retention of branch and office staff to meet monthly census goals and budgets.

The role requires a Bachelor's degree, 2+ years of supervisory experience, and strong MS Office/HRIS skills, with willingness to travel within the service area.

Qualifications

• Bachelor's Degree required.
• 3–5 years’ experience in health care; home care/home health/private duty preferred.
• 2+ years of supervisory/management experience.
• Demonstrated ability to drive census/revenue growth and develop business.
• Experience conducting training sessions/meetings with staff.
• Experience with compliance/audits.
• Proficient in MS Office and HRIS; skilled with Excel/PowerPoint/Word.

Responsibilities

• Oversee branch daily operations and administrative functions.
• Recruit, orient, train and retain branch and office support staff.
• Ensure compliance with company and contractual requirements.
• Drive census and revenue growth through effective service delivery.
• Provide guidance on workers' compensation and unemployment claims.
• Lead team meetings and staff evaluations; arrange additional training.
• Maintain referral sources and participate in outreach/recruitment events.
• Ensure services are delivered as authorized and report progress to leadership.
• Manage payroll and billing processes as needed.

Skills

Supervisory/management

MS Office

HRIS proficiency

Recruitment & onboarding

Census growth focus

Education

Bachelor's Degree

Tools

HRIS software

Payroll systems

Billing software

Job description

Position Summary: This position will oversee and manage the daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office support staff in order to meet and exceed the monthly budgeted census.

Schedule: M-F 8 to 5

Essential Duties:

• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements.
• Assists in census and revenue growth by executing effective service delivery of care plans.
• Helps recruitment, orientation, training and retention of branch and office support staff.
• Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately.
• Facilitates team meetings as needed.
• Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed.
• Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events.
• Develops and executes processes to ensure clients are receiving services as authorized.
• Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director.
• Troubleshoots and resolve customers’ concerns and grievances.
• Processes payroll and billing as needed.

Position Requirements & Competencies:

• Bachelor's Degree required.
• 3 -5 years’ experience in health care; some experience in home care, home health, or private duty is preferred.
• 2+ years of supervisory/management experience.
• Demonstrated ability to drive census/revenue growth and develop business.
• Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually.
• Must have experience with compliance/audits.
• Computer proficiency – MS Office and HRIS. Must have skills with excel, power point, word, et al/technically sound.
• Experience with financials plus but not required.
• Experience managing/increasing census.
• Organizational skills and ability to meet deadlines in a fast paced environment.
• Must have valid driver license, auto insurance, reliable personal vehicle, and ability to travel to the branch’s service area.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.