Home Care Operations Manager

addus; Shorewood (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Addus is seeking an Operations/Administrative Manager to oversee daily branch operations, recruiting, training, and staff retention. The role emphasizes compliance, payroll and billing, and driving census growth across service areas.

The position requires a Bachelor's degree and 2+ years of supervisory experience in health care, with strong MS Office and HRIS skills. Travel to branches in the service area will be necessary.

Qualifications

• Bachelor's Degree required.
• 3-5 years’ experience in health care, with home care/home health preferred.
• 2+ years of supervisory/management experience.
• Experience driving census/revenue growth and business development.
• Experience conducting training for administrative and direct service staff.

Responsibilities

• Oversee daily operations and administrative functions of the branch.
• Recruit, orient, train and retain branch and office staff.
• Ensure compliance with company and contractual requirements; manage audits.
• Facilitate payroll processing and billing as needed.
• Present weekly/monthly progress reports to Agency/Regional Directors.
• Drive census/revenue growth and client service delivery within authorized plans.
• Coordinate community outreach and referral-source relationships.
• Travel to branch service area as required.

Skills

Supervisory experience

MS Office

HRIS

Excel

PowerPoint

Word

Budgeting

Census growth

Travel

Driver's license

Education

Bachelor's Degree

Tools

Payroll systems

Job description

Position Summary: This position will oversee and manage the daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office support staff in order to meet and exceed the monthly budgeted census.

Schedule: M-F 8 to 5

Essential Duties:

• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements.
• Assists in census and revenue growth by executing effective service delivery of care plans.
• Helps recruitment, orientation, training and retention of branch and office support staff.
• Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately.
• Facilitates team meetings as needed.
• Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed.
• Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events.
• Develops and executes processes to ensure clients are receiving services as authorized.
• Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director.
• Troubleshoots and resolve customers’ concerns and grievances.
• Processes payroll and billing as needed.

Position Requirements & Competencies:

• Bachelor's Degree required.
• 3 -5 years’ experience in health care; some experience in home care, home health, or private duty is preferred.
• 2+ years of supervisory/management experience.
• Demonstrated ability to drive census/revenue growth and develop business.
• Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually.
• Must have experience with compliance/audits.
• Computer proficiency – MS Office and HRIS. Must have skills with excel, power point, word, et al/technically sound.
• Experience with financials plus but not required.
• Experience managing/increasing census.
• Organizational skills and ability to meet deadlines in a fast paced environment.
• Must have valid driver license, auto insurance, reliable personal vehicle, and ability to travel to the branch’s service area.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.