Home Care Operations Manager

addus; Greenville (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

Addus in Greenville, IL is seeking an Operations Administrator to oversee daily branch operations, recruitment, orientation, training and retention of staff, and to ensure service delivery meets care plans.

The role requires a Bachelor's degree, 3–5 years in health care with supervisory experience, proficiency in MS Office and HRIS, and ability to travel within the service area. Strong organizational skills and the ability to drive census growth are essential.

Qualifications

• Bachelor's degree required.
• 3-5 years in health care; some home care experience preferred.
• 2+ years of supervisory/management experience.
• Experience driving census/revenue growth.
• Experience with training staff in group or individual settings.
• Experience with compliance/audits.
• Proficient in MS Office and HRIS; skilled with Excel/PowerPoint.

Responsibilities

• Oversee branch operations ensuring compliance with company and contractual requirements.
• Assist census and revenue growth through effective service delivery of care plans.
• Recruit, orient, train and retain branch and office staff.
• Direct staff to ensure workers' compensation and unemployment claims are handled properly.
• Facilitate team meetings and provide training/counseling as needed.
• Maintain relationships with referral sources and conduct outreach.
• Ensure services are delivered as authorized and provide weekly/monthly reports.

Skills

Staff management

Recruitment

Training

Compliance

MS Office

Excel

Census growth

Education

Bachelor's degree

Tools

HRIS

Payroll systems

MS Office

PowerPoint

Job description

Position Summary: This position will oversee and manage the daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office support staff in order to meet and exceed the monthly budgeted census.

Schedule: M-F 8 to 5

Essential Duties:

• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements.
• Assists in census and revenue growth by executing effective service delivery of care plans.
• Helps recruitment, orientation, training and retention of branch and office support staff.
• Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately.
• Facilitates team meetings as needed.
• Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed.
• Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events.
• Develops and executes processes to ensure clients are receiving services as authorized.
• Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director.
• Troubleshoots and resolve customers’ concerns and grievances.
• Processes payroll and billing as needed.

Position Requirements & Competencies:

• Bachelor's Degree required.
• 3 -5 years’ experience in health care; some experience in home care, home health, or private duty is preferred.
• 2+ years of supervisory/management experience.
• Demonstrated ability to drive census/revenue growth and develop business.
• Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually.
• Must have experience with compliance/audits.
• Computer proficiency – MS Office and HRIS. Must have skills with excel, power point, word, et al/technically sound.
• Experience with financials plus but not required.
• Experience managing/increasing census.
• Organizational skills and ability to meet deadlines in a fast paced environment.
• Must have valid driver license, auto insurance, reliable personal vehicle, and ability to travel to the branch’s service area.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.