Home Care Operations Manager

addus; Edwardsville (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Addus in Edwardsville, IL seeks an Operations Manager to oversee daily branch operations and administrative functions, including recruitment, orientation, training and retention of staff. This role requires 3–5 years in healthcare and 2+ years of supervisory experience, with a focus on census growth and compliant operations.

The position runs Monday–Friday, 8:00 AM–5:00 PM, with responsibilities spanning payroll, billing, reporting, and community outreach to ensure services are delivered as

Qualifications

• Bachelor's Degree required.
• 3–5 years’ experience in health care; some home care/home health/private duty experience preferred.
• 2+ years supervisory/management experience.
• Demonstrated ability to drive census/revenue growth and develop business.
• Experience conducting trainings/meetings with staff.
• Must have experience with compliance/audits.
• Computer proficiency – MS Office; HRIS; Excel/PowerPoint/Word.

Responsibilities

• Oversee daily operations and administrative functions of the branch.
• Assist census and revenue growth through effective service delivery of care plans.
• Lead recruitment, orientation, training and retention of branch and office staff.
• Provide direction to staff to ensure workers' comp and unemployment claims are reported and handled properly.
• Facilitate team meetings and conduct trainings.
• Evaluate staff performance and provide training/counseling as needed.
• Maintain relationships with referral sources and conduct community outreach and recruitment events.
• Develop and implement processes to ensure services are delivered as authorized.
• Prepare and present weekly/monthly progress reports to Agency Director and Regional Director.
• Troubleshoot and resolve customers’ concerns and grievances.
• Process payroll and billing as needed.

Skills

Supervisory

Recruiting

Training

Census growth

Organization

Compliance

MS Office

Excel

PowerPoint

Word

Education

Bachelor's Degree

Tools

MS Office

Excel

PowerPoint

Word

HRIS

Job description

Position Summary: This position will oversee and manage the daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office support staff in order to meet and exceed the monthly budgeted census.

Schedule: M-F 8 to 5

Essential Duties:

• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements.
• Assists in census and revenue growth by executing effective service delivery of care plans.
• Helps recruitment, orientation, training and retention of branch and office support staff.
• Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately.
• Facilitates team meetings as needed.
• Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed.
• Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events.
• Develops and executes processes to ensure clients are receiving services as authorized.
• Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director.
• Troubleshoots and resolve customers’ concerns and grievances.
• Processes payroll and billing as needed.

Position Requirements & Competencies:

• Bachelor's Degree required.
• 3 -5 years’ experience in health care; some experience in home care, home health, or private duty is preferred.
• 2+ years of supervisory/management experience.
• Demonstrated ability to drive census/revenue growth and develop business.
• Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually.
• Must have experience with compliance/audits.
• Computer proficiency – MS Office and HRIS. Must have skills with excel, power point, word, et al/technically sound.
• Experience with financials plus but not required.
• Experience managing/increasing census.
• Organizational skills and ability to meet deadlines in a fast paced environment.
• Must have valid driver license, auto insurance, reliable personal vehicle, and ability to travel to the branch’s service area.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.