Home Care Operations Manager

addus; Fairview Heights (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Addus is seeking an Operations Manager to oversee daily branch operations and administrative functions, including recruitment, orientation, training and retention of staff to meet monthly census targets. The ideal candidate hold a Bachelor's degree, 3–5 years in health care, plus at least 2 years of supervisory experience.

Proficiency in MS Office and HRIS is required, with strong organizational and communication skills to drive performance.

Qualifications

• Bachelor's degree required.
• 3–5 years healthcare experience preferred.
• 2+ years supervisory/management experience.
• Experience with compliance/audits.
• Proficient in MS Office; Excel/PowerPoint
• Valid driver's license and ability to travel service area.

Responsibilities

• Oversee daily branch operations and admin functions to meet budgeted census.
• Lead recruitment, orientation, training and staff retention.
• Ensure compliance with company and contractual requirements.
• Drive census and revenue growth via effective service delivery.
• Manage payroll and billing processes.
• Prepare and present weekly/monthly progress reports to directors.
• Coordinate staff meetings and conduct performance evaluations.
• Resolve client concerns and grievances.
• Develop processes to ensure services are delivered as authorized.

Skills

Supervisory/management

Recruitment

Training

MS Office

Excel

PowerPoint

HRIS

Education

Bachelor's Degree

Tools

HRIS software

Job description

Position Summary: This position will oversee and manage the daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office support staff in order to meet and exceed the monthly budgeted census.

Schedule: M-F 8 to 5

Essential Duties:

• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements.
• Assists in census and revenue growth by executing effective service delivery of care plans.
• Helps recruitment, orientation, training and retention of branch and office support staff.
• Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately.
• Facilitates team meetings as needed.
• Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed.
• Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events.
• Develops and executes processes to ensure clients are receiving services as authorized.
• Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director.
• Troubleshoots and resolve customers’ concerns and grievances.
• Processes payroll and billing as needed.

Position Requirements & Competencies:

• Bachelor's Degree required.
• 3 -5 years’ experience in health care; some experience in home care, home health, or private duty is preferred.
• 2+ years of supervisory/management experience.
• Demonstrated ability to drive census/revenue growth and develop business.
• Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually.
• Must have experience with compliance/audits.
• Computer proficiency – MS Office and HRIS. Must have skills with excel, power point, word, et al/technically sound.
• Experience with financials plus but not required.
• Experience managing/increasing census.
• Organizational skills and ability to meet deadlines in a fast paced environment.
• Must have valid driver license, auto insurance, reliable personal vehicle, and ability to travel to the branch’s service area.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.