Home Care Operations Leader: Drive Growth & Quality

Addus HomeCare; Sparta (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Addus HomeCare is seeking an Operations/Administrative leader to supervise daily branch operations, recruit and develop staff, and ensure compliance with company standards. The role emphasizes census growth, service delivery, and effective management across administrative functions.

The candidate should have 3-5 years in healthcare with 2+ years in supervision, a Bachelor’s degree, and strong MS Office/HRIS skills. Willingness to travel within the service area is required.

Qualifications

• Bachelor's degree required.
• 3-5 years healthcare experience; home care preferred.
• 2+ years supervisory/management experience.
• Experience with compliance/audits.
• Computer proficiency – MS Office and HRIS.

Responsibilities

• Oversee daily operations and administrative functions to meet budgeted census.
• Assist census and revenue growth through effective service delivery of care plans.
• Recruitment, orientation, training and retention of branch and office staff.
• Provide direction to ensure workers' compensation and unemployment claims are reported.
• Facilitate team meetings and staff evaluations annually.
• Maintain relationships with referral sources and conduct outreach/recruitment events.
• Develop and execute processes to ensure services are rendered as authorized.
• Prepare and present weekly/monthly progress reports to Agency/Regional Directors.
• Troubleshoot and resolve customer concerns and grievances; handle payroll and billing as needed.

Skills

Supervisory experience

Recruitment

Training & development

HRIS

MS Office

Travelability

Education

Bachelor's degree

Tools

MS Office Suite

HRIS

Job description

Addus HomeCare is seeking an Operations/Administrative leader to supervise daily branch operations, recruit and develop staff, and ensure compliance with company standards. The role emphasizes census growth, service delivery, and effective management across administrative functions.

The candidate should have 3-5 years in healthcare with 2+ years in supervision, a Bachelor’s degree, and strong MS Office/HRIS skills. Willingness to travel within the service area is required.