Home Care Office Support Staff

Addus HomeCare Corp.; Illinois; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Monthly bonus

Continued education

401K

Job summary

Addus HomeCare in Quincy, IL is seeking an Office Clerk to maintain an efficient office routine, assist staff, answer phones, greet visitors, and manage filing, scanning, and data entry. The role emphasizes confidentiality and adherence to privacy regulations.

The position requires strong customer service, problem solving, and teamwork, with standard hours Monday–Friday 8 am–5 pm and occasional after-hours. Equal opportunity employer.

Qualifications

• High school diploma or GED is required.
• Minimum 2 years of work experience.
• Strong customer service and telephone etiquette.
• Ability to multi-task and manage priorities.
• Excellent organizational and written/verbal communication skills.
• Team player with a positive attitude.

Responsibilities

• Answering telephones and assisting staff.
• Greeting visitors and maintaining a friendly office environment.
• Filing/scanning and preparing reports; data entry.
• Performing file reviews and special projects as needed.
• Maintain confidentiality due to access to sensitive information.
• Ensure regular, predictable attendance and flexibility to meet department needs.
• Follow Medicare, Medicaid, and HIPAA regulations and policies.

Skills

Customer service

Problem solving

Telephone etiquette

Team player

Multi-tasking

Organizational skills

Verbal & written comms

Education

High school diploma or GED

Job description

Position Summary

This position will be responsible for maintaining an efficient and friendly office routine and environment. Primary functions include assisting staff, answering phones, greeting visitors, filing, file reviews, computer work, special projects and maintaining confidentiality.

Location

Addus HomeCare 639 York Street Suites 101 & 208 Quincy, IL 62301

Hours

Monday - Friday 8 am to 5pm. Occasional after 5 and weekends.

At Addus we offer our team the best

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Continued Education
• Company matched 401K
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties

• Answering telephones
• Assisting staff
• Greeting visitors
• Filing/scanning and preparing report
• File reviews
• Data Entry
• Special projects
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

Position Requirements & Competencies

• High school diploma or GED, plus 2 years of work experience is required
• Strong customer service, problem solving and telephone etiquette are essential
• Be a team player and have a positive attitude
• Data Entry
• Have the ability to multi-task
• Excellent organizational skills
• Excellent verbal and written skills

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.