Home Care Office Assistant

Personal Home Care of North Carolina; Charlotte (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Personal Home Care of North Carolina is seeking an organized Office Assistant fluent in English and Russian or Ukrainian to join our Charlotte team. The role involves answering phones, responding to emails, filing, data entry and greeting clients in a fast-paced healthcare office.

Responsibilities include coordinating patient care, maintaining relationships with clients and providers, and supporting on-call rotations as needed.

Qualifications

• Must have strong written and verbal communication skills.
• Proficient with Microsoft Office and standard office equipment.
• Bi-lingual in Russian/English or Spanish/English is a plus.

Responsibilities

• Maintain excellent relationships with clients, staff and providers.
• Daily telephone communication with clients, aides, insurance companies, case managers and prospects.
• Maintain confidentiality and discretion in handling information.
• Flexible and approachable personality to work with a diverse population.
• Effectively communicate information to employees and management, orally and in writing.
• Strong problem-solving skills and high attention to detail and accuracy.
• Organize, prioritize, and coordinate multiple activities to meet deadlines.

Skills

Bilingual Russian/English

Excellent communication

Education

Associate's or Bachelor's in Business Administration

Tools

Microsoft Office

Job description

Personal Home Care of NC, a Top Workplaces Award recipient from the Charlotte Observer, is a rapidly growing full-service Home Care Agency isseeking a highly motivated and organized Office Assistant who is fluent in both English and Russian or Ukrainian to join our team. The ideal candidate will have excellent communication skills, both written and verbal, and be able to multitask in a fast-paced environment.

The Office Assistant will be responsible for a variety of administrative tasks, including answering phones, responding to emails, filing, and data entry. The candidate must be proficient in Microsoft Office and have experience with office equipment such as copiers and scanners.

The Office Assistant will also be responsible for greeting clients and visitors, scheduling, overseeing different organizational phases of patient care coordination to ensure smooth operations in a healthcare office and assisting with other tasks as needed. The candidate must be able to work independently and as part of a team, and have a positive attitude and strong work ethic.

Responsibilities:

• Maintain excellent relationships with clients, staff and providers
• Daily telephone communication with clients, aides, insurance companies, case managers and prospects
• Ability to maintain confidentiality and exercise extreme discretion
• Flexible and approachable personality style to work with diverse population
• Ability to effectively communicate information to employees and management orally and in witting
• Excellent problem-solving skills and a high level of attention to detail and accuracy
• Be able to organize, prioritize, and coordinate multiple work activities and meet critical deadlines

Requirements:

• Excellent communication skills, both written and verbal
• Proficient in Microsoft Office
• Experience with office equipment such as copiers and scanners
• Ability to multitask in a fast-paced environment
• Positive attitude and strong work ethic
• Prior experience in Home Care administration or related field is a plus
• Bi-lingual in Russian/English or Spanish/English is a plus
• Maybe asked to participate in on-call rotation after-hours, weekend, holiday

Preferred Qualifications:

• Associate's or Bachelor's degree in Business Administration or related field
• Prior experience in an office setting
• Experience with customer service

Job Type: Full Time (5 days per week/8:30am-5pm in-person)