Home Care Intake Specialist

BRISTOL AGING AND WELLNESS INC; Flint Village (MA); On-site; USD 33,000 - 47,000; Full time

Job summary

BRISTOL AGING AND WELLNESS INC in Fall River, MA is seeking a Home Care Intake Specialist to perform initial client assessments, plan services, and coordinate care across the agency's 15 communities.

This full-time role offers $28.58/hour and requires a bachelor's degree in human services or related field, strong communications, driver’s license, and reliable transportation; multi-tasking in a fast-paced environment.

Qualifications

• Bachelor's degree in human services or related discipline.
• Elder service experience is helpful.
• Excellent oral and written communication skills.
• Driver’s license and reliable transportation required.

Responsibilities

• Assures that clients are assessed on a timely basis.
• Conducts a comprehensive evaluation to determine the full scope of clients’ needs.
• Determines eligibility for programs.
• Develops appropriate service plans that meet consumer choice and budget guidelines.
• Partners with vendors to implement home care services.
• Assists clients with problem solving and makes referrals as needed.
• Determines eligibility for public benefits.
• Assists with applications for public benefits and health insurance and problem resolution related to benefits.
• Documents phone calls, visits, and all activity in accordance with Elder Affairs' and agency requirements.
• Maintains client records accurately and within the mandated timeframe.
• Communicate with case management staff upon a case transfer.

Skills

Excellent communication skills

Oral and written communication

Multi-tasking

Organizational skills

Education

Bachelor's degree in human services or related discipline

Tools

Driver's license & reliable transportation

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Home Care Intake Specialist

Full-time Regular Fall River, MA, US

Home Care Intake Specialist $28.58/hour

Position Summary:This position is responsible for initial client assessments, service planning and coordination of care in compliance with AGE and agency guidelines within the 15 communities serviced by Bristol Aging & Wellness, Inc.

Principal Accountabilities:

• Assures that clients are assessed on a timely basis.
• Conducts a comprehensive evaluation to determine the full scope of clients’ needs.
• Determines eligibility for programs.
• Develops appropriate service plans that meet consumer choice and budget guidelines.
• Partners with vendors to implement home care services.
• Assists clients with problem solving and makes referrals as needed.
• Determines eligibility for public benefits.
• Assists with applications for public benefits and health insurance and problem resolution related to benefits.
• Documents phone calls, visits, and all activity in accordance with Elder Affairs' and agency requirements.
• Maintains client records accurately and within the mandated timeframe.
• Communicate with case management staff upon a case transfer.

Qualifications:

Education: bachelor's degree in human services or related discipline.

Experience: Elder service helpful.

Special Skills/Knowledge:

• Excellent oral and written communications skills,
• ability to effectively relate to a wide variety of personalities,
• basic computer skills,
• organizational and time management skills,
• ability to multi-task,
• be adaptable and work in a fast-paced, high volume work environment.
• Driver’s license and reliable transportation required.

This job description is intended to be general, will evolve over time, and is subject to periodic updating.

This job description does not constitute a written or implied contract of employment.