Home Care Case Assistant

ADP, Inc.; Fall River (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

ADP, Inc. in Fall River, MA is seeking a Home Care Case Assistant to handle incoming calls, route messages, and support CDC program enrollment. This full-time role includes performing office tasks, training consumers, and coordinating with home care staff.

Qualified candidates have a high school diploma and at least one year of office experience; strong communication and organizational skills are essential. Portuguese/Spanish ability is helpful.

Qualifications

• Education: High school diploma or equivalent.
• Experience: One year of telephone answering and general office experience.
• Special Skills/Knowledge: Pleasant telephone manner and basic telephone etiquette; ability to work with consumers in community settings; excellent oral and written communications; ability to multi-task and work in a fast-paced, high-volume environment; Spanish/Portuguese helpful; valid driver’s license and reliable transportation.

Responsibilities

• Receives calls about Home Care clients and services and provides follow up.
• Routes calls, takes messages, and completes initial skills training for CDC program participants.
• Assists with enrollment paperwork for CDC program and conducts home visits.
• Mails notices and paperwork, contacts providers, and runs quality control reports.
• Participates in team meetings and supports home care staff with office tasks.

Skills

Pleasant telephone manner

Good communication

Multitasking

Team player

Bilingual helpful (Portuguese/Spanish)

Driver’s license

Basic computer skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Home Care Case Assistant

Full-time Regular Fall River, MA, US

18 days ago Requisition ID: 1131

Home Care Case Assistant $21.75/hour

Position Summary: This position is responsible for receiving calls about Home Care clients and their services, providing follow up to calls, taking messages, routing calls, completing initial skills training for consumers in self-directed programs, and performing a variety of office support tasks.

Principal Accountabilities:

Ensures that callers are greeted in a friendly manner and on a timely basis:

• Identifies priority calls.
• Provides follow up to clients and vendors as appropriate.
• Routes calls.
• Takes and tracks messages.

Completes initial skills training s for consumers in Consumer Directed Care (CDC) Program.

• Completes home visits with consumers in the community.
• Assists with completion of paperwork to enroll consumers in CDC Program.
• Trains consumers and/or surrogates on all aspects of the CDC Program.
• Submits and tracks all employment paperwork related to CDC to the Fiscal Intermediary.

Supports home care staff by performing a variety of tasks:

• Mails notices and paperwork.
• Contacts providers and arranges service for clients.
• Contacts clients to gather and provide information.
• Runs reports for quality control.
• Prepares documents and photocopies.
• Completes filing, including managing terminated records.
• Assists with community activities, when needed.
• Participates in team meetings.

Qualifications:

Education: High school diploma or equivalent.

Experience: One year of telephone answering and general office experience.

Special Skills/Knowledge:

• Pleasant telephone manner and basic telephone etiquette.
• Ability to work with consumers in a community setting.
• Excellent oral and written communications skills,
• ability to effectively relate to a wide variety of personalities,
• basic computer skills,
• organizational and time management skills,
• ability to multi-task and work in a team-oriented, fast-paced, high volume work environment.
• Ability to speak Portuguese or Spanish helpful.
• Driver’s license and reliable transportation required.

This job description is intended to be general, will evolve over time, and is subject to periodic updating.

This job description does not constitute a written or implied contract of employment.