Home Care Case Manager

ADP, Inc.; Fall River (MA); On-site; USD 36,000 - 44,000; Full time

Job summary

ADP, Inc. in Fall River, MA seeks a Home Care Case Manager to coordinate initial assessments and ongoing case management for home care clients, ensuring compliance with Elder Affairs and agency guidelines.

The role requires strong communication, organizational skills, and the ability to manage multiple cases in a fast-paced environment; a relevant degree is preferred and transportation is required.

Qualifications

• Associates degree in human services or related discipline required.
• Bachelors degree preferred.
• Elder service experience is helpful.

Responsibilities

• Assesses and reassesses clients on a timely basis.
• Conducts comprehensive evaluations to determine client needs.
• Determines eligibility for programs.
• Develops service plans meeting consumer choice and budget guidelines.
• Partners with vendors to implement home care services.
• Monitors changes requiring adjustments to service levels.
• Assists clients with problem solving and referrals.
• Communicates with contracts administrator regarding vendor quality issues.
• Assists with applications for public benefits and health insurance.
• Coordinates safe hospital and nursing facility discharges.
• Collaborates with other programs and agencies.
• Conducts skills training for consumers in consumer directed care.
• Documents calls, visits, and activity; maintains client records.
• Participates in office coverage on rotating basis.

Skills

Oral communication

Written communication

Interpersonal skills

Computer literacy

Organizational skills

Time management

Multi-tasking

Education

Associates degree in human services or related discipline

Bachelor's degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Home Care Case Manager

Full-time Regular Fall River, MA, US

Home Care Case Manager $28.58/hour

Position Summary:

This position is responsible for initial client assessments, reassessments, and ongoing case management of home care clients in compliance with Elder Affairs and agency guidelines.

Principal Accountabilities

• Assures that clients are assessed and reassessed on a timely basis:
  • Conducts a comprehensive evaluation to determine the full scope of clients’ needs.
  • Determines eligibility for programs.
  • Develops appropriate service plans that meet consumer choice and budget guidelines.
  • Partners with vendors to implement home care services.
  • Monitors clients for changes requiring adjustments to service levels.
• Manages cases on an ongoing basis:
  • Assists clients with problem solving and makes referrals as needed.
  • Communicates with contracts administrator regarding vendor quality issues.
• Determines eligibility for public benefits:
  • Assists with applications for public benefits and health insurance and problem resolution related to benefits.
  • Coordinates safe hospital and nursing facility discharges.
  • Collaborates with other programs and agencies.
  • Conducts skills training for consumers enrolled in the consumer directed care program.
• Documents phone calls, visits, and all activity in accordance with Elder Affairs’ and agency requirements; maintains client records accurately and within the mandated timeframe.
• Participates in office coverage responsibilities on a rotating basis.

Qualifications:

Education: Associates degree degree in human services or related discipline required; Bachelors degree preferred.

Experience: Elder service helpful.

Special Skills/Knowledge

Excellent oral and written communications skills,

ability to effectively relate to a wide variety of personalities,

basic computer skills,

organizational and time management skills,

ability to multi-task and work in a fast-paced,

high volume work environment.

Driver’s license and reliable transportation required.