Home Care Intake & Sales Coordinator

Senior Helpers Parent Account; Pikesville (MD); On-site; USD 30,000 - 34,000; Full time

Job summary

Senior Helpers Baltimore and Central Maryland is seeking a Sales Coordinator to greet families at the Pikesville office, explain home care services, and book in-home assessments. The role is on-site, Monday–Friday, 9:00 a.m.–5:00 p.m., with hourly compensation of $22–$25.

You will handle walk-ins, phone inquiries, and digital leads, follow up to secure scheduled assessments, and support office events and general office readiness.

Qualifications

• Experience in inside sales, client intake, appointment setting, admissions, or a related customer-facing role; one to three years is preferred.
• Strong phone communication and listening skills, confidence explaining services and pricing, and the persistence to follow up with empathy and professionalism.
• The ability to balance walk-ins, incoming inquiries, and outbound follow-up while maintaining accurate records and reliable appointment details.
• Comfort using customer relationship management software, email, texting platforms, and shared calendars. WellSky experience is helpful; training will be provided.
• Familiarity with Pikesville and surrounding communities is preferred. Experience serving local older adults and families, including Jewish families, is valuable. Applicants of all backgrounds are welcome.
• Reliable attendance at the Pikesville office during the stated schedule. Home care, senior services, or healthcare experience is preferred. A clinical license is not required.

Responsibilities

• Maintain a welcoming, professional presence in the Pikesville office during scheduled hours. Assist walk-in families and connect other visitors with the appropriate team member.
• Welcome caregiver applicants who walk into the office, provide basic application guidance, and promptly connect them with HR/Cory McCall for recruiting follow-up.
• Respond promptly to calls, texts, online inquiries, and referred leads. Learn about the family's initial needs, service location, timing, and people involved in choosing care.
• Explain our services, approved pricing, and the assessment process clearly. Answer initial questions, address concerns within your training, and help families decide on the appropriate next step.
• Book in-home assessments into the assessment team's available schedule. Confirm the address, contact information, participants, and expectations, and provide a clear handoff with relevant notes.
• Proactively follow up with new inquiries and older leads by phone, text, and email. Keep an active next step until an assessment is booked or the lead is appropriately closed; honor requests to stop contact.
• Confirm appointments, send reminders, reschedule cancellations, and reconnect with families who miss an appointment so appropriate opportunities keep moving forward.
• Record lead sources, conversations, appointment details, status, and next actions accurately in WellSky and other designated systems. Coordinate updates with the assessment and business development teams.
• Ask about relevant cultural, religious, communication, and scheduling preferences and share them with the assessment team. Protect confidential information and avoid assumptions about individual families.
• Help execute marketing and branding initiatives in the Pikesville office as directed by the broader sales team, including event setup, welcoming guests, and cleanup for client, caregiver, and community activities.
• Maintain a polished, welcoming Pikesville office through basic office administration, routine light cleaning, restocking supplies, and promptly reporting maintenance needs.

Skills

Inside sales

Client intake

Appointment setting

Customer service

CRM software

WellSky experience

Excellent communication

Tools

WellSky

Job description

Senior Helpers Baltimore and Central Maryland is seeking a Sales Coordinator to greet families at the Pikesville office, explain home care services, and book in-home assessments. The role is on-site, Monday–Friday, 9:00 a.m.–5:00 p.m., with hourly compensation of $22–$25.

You will handle walk-ins, phone inquiries, and digital leads, follow up to secure scheduled assessments, and support office events and general office readiness.