Home Care Field Trainer / Outreach Coordinator

Always Best Care Senior Services - Delaware; Milton (DE); Hybride; USD 52 000 - 65 000; Plein temps

Résumé du poste

Always Best Care Senior Services - Delaware seeks a Home Care Field Trainer / Outreach Coordinator to support Direct Care Workers with hands-on training, mentorship, and ongoing coaching to uphold client care standards.

In addition to field training, the role manages 90-day client visit communications, ensures timely care plan reviews, and fosters outreach by building relationships with prospective clients to drive business growth.

Qualifications

• Must read, write, and communicate effectively in English.
• Strong customer service mindset; assess and respond to needs.
• Excellent communication and problem‑solving skills.
• Ability to work independently and manage time with minimal supervision.
• Proven ability to collaborate across all levels of an organization.
• Physical ability to lift up to 50–60 lbs, climb stairs, travel independently.
• Proficiency with email, internet, and MS Office products.

Responsabilités

• Conduct client reassessments at least every 90 days; adjust care plans as needed.
• Provide in‑home training and retraining for Direct Care Workers on ADLs, IADLs, and medication reminders.
• Perform in‑home assessments and complete Start of Care documentation for new clients.
• Conduct competency evaluations, including unannounced visits to client homes.
• Identify performance gaps and recommend targeted training and development initiatives.
• Deliver high‑quality customer service to internal and external stakeholders.
• Collaborate effectively with team members within the customer service department.
• Respond promptly and professionally to client inquiries, concerns, and complaints.
• Utilize standard office equipment and systems.
• Adhere to all company policies, procedures, and applicable regulations.
• Conduct structured in‑home training sessions for new and existing staff.
• Evaluate caregiver performance and ensure compliance with care standards.
• Provide ongoing coaching and actionable feedback to Direct Care Workers.

Connaissances

English communication

Customer service

Problem solving

Independent work

Collaboration

Attention to detail

Mobility/physical ability

MS Office

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

Job Summary

The Home Care Field Trainer / Outreach Coordinator plays a vital role in supporting Direct Care Workers by delivering hands‑on training, mentorship, and ongoing coaching to ensure the highest standards of client care. This position reinforces best practices in the field, addresses performance gaps, and promotes consistency in service delivery.

In addition to field training responsibilities, this role manages inbound and outbound communication related to 90-day client visits, ensuring timely care plan reviews and high levels of client satisfaction. The position also supports outreach efforts by building relationships with prospective clients and contributing to overall business growth.

Field Responsibilities

• Conduct client reassessments at least every 90 days, or sooner in cases of health decline or extended hospitalization.
• Provide in‑home training and retraining for Direct Care Workers on ADLs, IADLs, and medication reminders.
• Perform in‑home assessments and complete Start of Care documentation for new clients, as needed.
• Conduct competency evaluations, including unannounced (pop‑up) visits to client homes.
• Identify performance gaps and recommend targeted training and development initiatives.

Administrative Responsibilities

• Deliver high‑quality customer service to internal and external stakeholders.
• Collaborate effectively with team members within the customer service department.
• Respond promptly and professionally to client inquiries, concerns, and complaints.
• Utilize standard office equipment and systems, including computers, phones, and documentation tools.

Essential Duties and Responsibilities

• Adhere to all company policies, procedures, and applicable regulations.
• Conduct structured in‑home training sessions for new and existing staff.
• Evaluate caregiver performance and ensure compliance with care standards.
• Provide ongoing coaching and actionable feedback to Direct Care Workers.

Essential Qualifications

• Ability to read, write, and communicate effectively in English (bilingual preferred).
• Strong customer service mindset with the ability to assess and respond to needs.
• Excellent communication and problem‑solving skills.
• Ability to work independently and manage time effectively with minimal supervision.
• Proven ability to collaborate across all levels of an organization.
• Physical ability to lift up to 50–60 lbs, climb stairs, travel independently, and safely operate a motor vehicle.
• Basic proficiency in email, internet use, and Microsoft Office products.
• Strong attention to detail and commitment to high‑quality work

Additional Requirements

• Minimum of two (2) years of experience working with seniors in a home care setting.
• Reliable personal vehicle required for travel.
• Current two‑step TB/PPD test (within the last year) with clear results.
• Child Abuse Clearance (as required by state regulations).
• Ability to work independently in a field‑based environment.
• Professional demeanor with the ability to work with diverse personalities.
• Three (3) professional references required.
• Must successfully pass a background check.
• High School Diploma or GED required.

Position Type / Expected Hours of Work

This is a full‑time position, Monday through Friday. The role includes two required in‑office days per week, with the remaining days spent working in the field. All shifts begin and end at the office located at 624 Mulberry St., Milton, DE.

Physical Demands

This role requires regular travel to client homes and the ability to stand, walk, climb stairs, and occasionally lift 50–60 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

This position involves a combination of office and field‑based work, including travel to client homes. The work environment characteristics described are representative of those encountered while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.