Home Care Field Trainer / Outreach Coordinator

Always Best Care Senior Services; Milton (DE); On-site; USD 42,000 - 56,000; Full time

Job summary

Always Best Care Senior Services seeks a Home Care Field Trainer / Outreach Coordinator to train and mentor Direct Care Workers, ensuring high-quality client care. The role supports 90-day client visit communications, care plan reviews, and outreach to prospective clients for growth.

Responsibilities include in-home training, assessments, gap identification, and ongoing coaching across office and field settings, with a focus on compliance and service excellence.

Qualifications

• Ability to read, write, and communicate effectively in English.
• Minimum of two (2) years of experience working with seniors in a home care setting.
• Must have reliable personal vehicle for travel.
• Strong customer service mindset with the ability to assess and respond to needs.

Responsibilities

• Deliver hands-on training and coaching to Direct Care Workers.
• Manage inbound/outbound communication related to 90-day client visits and care plan reviews.
• Conduct in-home assessments and Start of Care documentation for new clients.
• Perform competency evaluations and identify performance gaps for targeted training.
• Provide ongoing coaching and actionable feedback while adhering to company policies.

Skills

English proficiency

Customer service

Communication

Problem solving

Independence

Cross-functional collaboration

Travel readiness

MS Office

Education

High School Diploma or GED

2+ years in home care

Tools

Microsoft Office

Job description

Job Summary

The Home Care Field Trainer / Outreach Coordinator plays a vital role in supporting Direct Care Workers by delivering hands‑on training, mentorship, and ongoing coaching to ensure the highest standards of client care. This position reinforces best practices in the field, addresses performance gaps, and promotes consistency in service delivery.

In addition to field training responsibilities, this role manages inbound and outbound communication related to 90-day client visits, ensuring timely care plan reviews and high levels of client satisfaction. The position also supports outreach efforts by building relationships with prospective clients and contributing to overall business growth.

Field Responsibilities

• Conduct client reassessments at least every 90 days, or sooner in cases of health decline or extended hospitalization.
• Provide in‑home training and retraining for Direct Care Workers on ADLs, IADLs, and medication reminders.
• Perform in‑home assessments and complete Start of Care documentation for new clients, as needed.
• Conduct competency evaluations, including unannounced (pop‑up) visits to client homes.
• Identify performance gaps and recommend targeted training and development initiatives.

Administrative Responsibilities

• Deliver high‑quality customer service to internal and external stakeholders.
• Collaborate effectively with team members within the customer service department.
• Respond promptly and professionally to client inquiries, concerns, and complaints.
• Utilize standard office equipment and systems, including computers, phones, and documentation tools.

Essential Duties and Responsibilities

• Adhere to all company policies, procedures, and applicable regulations.
• Conduct structured in‑home training sessions for new and existing staff.
• Evaluate caregiver performance and ensure compliance with care standards.
• Provide ongoing coaching and actionable feedback to Direct Care Workers.

Essential Qualifications

• Ability to read, write, and communicate effectively in English (bilingual preferred).
• Strong customer service mindset with the ability to assess and respond to needs.
• Excellent communication and problem‑solving skills.
• Ability to work independently and manage time effectively with minimal supervision.
• Proven ability to collaborate across all levels of an organization.
• Physical ability to lift up to 50–60 lbs, climb stairs, travel independently, and safely operate a motor vehicle.
• Basic proficiency in email, internet use, and Microsoft Office products.
• Strong attention to detail and commitment to high‑quality work

Additional Requirements

• Minimum of two (2) years of experience working with seniors in a home care setting.
• Reliable personal vehicle required for travel.
• Current two‑step TB/PPD test (within the last year) with clear results.
• Child Abuse Clearance (as required by state regulations).
• Ability to work independently in a field‑based environment.
• Professional demeanor with the ability to work with diverse personalities.
• Three (3) professional references required.
• Must successfully pass a background check.
• High School Diploma or GED required.

Position Type / Expected Hours of Work

This is a full‑time position, Monday through Friday. The role includes two required in‑office days per week, with the remaining days spent working in the field. All shifts begin and end at the office located at 624 Mulberry St., Milton, DE.

Physical Demands

This role requires regular travel to client homes and the ability to stand, walk, climb stairs, and occasionally lift 50–60 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

This position involves a combination of office and field‑based work, including travel to client homes. The work environment characteristics described are representative of those encountered while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.