Home Care Divisional Client Services Manager

bayada home health care; Boston (MA); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Life insurance

Employee assistance program

Job summary

BAYADA Home Health Care is seeking a Divisional Client Services Manager to support Assistive Care State Programs across New England. This senior role focuses on leadership, operational excellence, and cross-location coordination.

The DCSM will travel 60-80% to mentor teams, lead projects, and ensure high-quality home health services while driving divisional growth and performance. A bachelor’s degree is preferred and director-level experience is valued.

Qualifications

• Bachelor's degree preferred.
• Director-level leadership or management experience is strongly preferred.
• Experience leading teams and initiatives across multiple locations.
• Healthcare or home care operations experience preferred.
• Proven ability to influence, coach, and motivate teams.
• Strong project management and communication skills.

Responsibilities

• Partner with divisional leadership to support strategic initiatives.
• Provide leadership and operational support to ACSP offices across New England.
• Mentor Client Services Managers and staff across locations.
• Lead special projects to improve office performance and growth.
• Ensure delivery of high-quality home care services and customer support.
• Assist offices with workload management and process improvements.
• Analyze metrics to support divisional goals and performance.
• Share best practices and act as SME for operations and systems.
• Support onboarding and development of new employees.
• Travel 60–80% throughout New England to provide training and hands-on leadership.

Skills

Leadership

Communication

Project management

Coaching

Relationship-building

Adaptability

MS Office

Travel readiness

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

BAYADA Home Health Care has an immediate opening for a Divisional Client Services Manager (DCSM) supporting our Assistive Care State Programs (ACSP) offices throughout New England.

This position is ideal for a proven leader who enjoys driving operational excellence, supporting multiple teams, and leading through growth and change. The Divisional Client Services Manager will support offices throughout the New England region and should be comfortable with frequent travel and working across multiple locations.

If you are looking for an exciting leadership opportunity in a growing healthcare organization, this could be the position for you. BAYADA believes our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We are seeking an experienced, director-level leader who is passionate about developing teams, managing complex projects, and helping offices achieve outstanding results.

Join a nationally recognized, mission-driven organization where your leadership will directly influence business performance, employee engagement, client satisfaction, and growth across an entire division. This is a unique opportunity to work closely with divisional leadership, contribute to strategic initiatives, and make a meaningful impact across multiple markets.

The Divisional Client Services Manager will:

• Partner directly with divisional leadership to support strategic initiatives and key business objectives.
• Provide leadership and operational support to Assistive Care State Programs offices throughout New England.
• Support and mentor Client Services Managers and operational team members across multiple locations.
• Lead and manage special projects designed to improve office performance, efficiency, and growth.
• Provide superior customer service and help ensure the delivery of high-quality home care services.
• Assist offices with caseload management, operational challenges, and process improvement initiatives.
• Analyze operational and financial metrics to support divisional goals and performance.
• Share best practices and serve as a subject matter expert for operational processes and systems.
• Support onboarding, development, and coaching of new and existing employees.
• Collaborate with office leaders to identify opportunities for growth, retention, and operational excellence.
• Travel extensively throughout New England to provide hands-on leadership, training, and support.
• Serve as a role model of BAYADA's core values of Compassion, Excellence, and Reliability.

Qualifications for a Divisional Client Services Manager:

• Bachelor's degree preferred.
• Director-level leadership or management experience strongly preferred.
• Demonstrated success leading teams, projects, and operational initiatives across multiple locations.
• Home care, healthcare, human services, staffing, operations, or related industry experience preferred.
• Proven ability to influence, coach, and motivate teams at multiple organizational levels.
• Strong project management, organizational, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Ability to adapt quickly and thrive in a dynamic, fast-paced environment.
• Ability to manage ambiguity and execute effectively during periods of growth and change.
• Strong technology and Microsoft Office proficiency.
• Ability and willingness to travel 60-80% throughout New England.
• Demonstrated record of achieving goals and successfully taking on increasing responsibility.

Why Choose BAYADA?

• BAYADA offers the stability and resources of a national healthcare leader with the culture and values of a family-founded organization.
• Join a mission-driven company committed to helping people live safely at home with comfort, independence, and dignity.
• Play a key leadership role supporting an entire division and influencing success across multiple markets.
• Work directly with divisional leadership on high-impact projects, strategic initiatives, and operational improvements.
• Enjoy a highly visible position with significant opportunities to expand your leadership experience and organizational influence.
• Recognized by Newsweek as one of America's Best Workplaces, including honors for Diversity, Women, and Families.
• Named one of America's Greatest Workplaces for Women.
• Recognized by Forbes as one of America's Best Employers.
• Award-winning culture with strong employee recognition, engagement, and support.
• Extensive training, mentorship, and leadership development opportunities.
• Career advancement opportunities within a growing national organization.
• Strong employee values centered around Compassion, Excellence, and Reliability.
• Flexibility of a remote-based role while maintaining meaningful connections with offices across the region.
• Opportunity to travel, build relationships, and influence best practices throughout New England.
• Medical, Dental, and Vision Insurance.
• Prescription Drug Coverage.
• Paid Time Off and Paid Holidays.
• Tuition Reimbursement.
• 401(k) with Company Match.
• Employer-Paid Life Insurance.
• Employee Assistance Program.

At BAYADA, you'll join a team dedicated to making a meaningful difference in the lives of clients while developing your career with one of the nation's leading home health care providers.

#JoinBAYADA-RX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.