Scheduling Coordinator

bayada home health care; Dartmouth (MA); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays

Vacation and sick time

401(k) with company match

Employer-paid life insurance

Direct deposit

Professional development opportunities

Job summary

BAYADA Home Health Care in Dartmouth, MA is seeking a Scheduling Coordinator to support daily operations for Bristol County coverage. This on-site role coordinates client service schedules and caregiver rotations, ensuring continuity of care and timely responses.

You will work with Client Services Managers, manage referrals, and maintain records. The position offers Monday–Friday hours, on-site work, and opportunities to grow with a national home health care provider.

Qualifications

• High school diploma or equivalent required.
• 1 year scheduling experience preferred.
• 2+ years customer service experience required.
• Strong phone presence and interpersonal communication skills.
• Bilingual candidates encouraged to apply.

Responsibilities

• Assist Client Services Managers with scheduling and call-out coverage.
• Coordinate client service schedules to ensure continuity of care.
• Enter and maintain caregiver schedules and client referrals accurately.
• Communicate with clients regarding service start dates and scheduling updates.
• Build and maintain positive relationships with clients and caregivers.
• Support onboarding and training logistics for newly hired caregivers.
• Collaborate with CSMs and office leadership to support daily operations.
• Manage changing priorities in a high-volume environment.
• Maintain accurate records and data entry in office systems.
• Deliver exceptional client and employee experiences.

Skills

Scheduling experience

Customer service

Phone communication

Data entry

Organizational skills

Bilingual candidates encouraged

Education

High school diploma or equivalent

Job description

BAYADA Home Health Care has an immediate opening for a Scheduling Coordinator in our Dartmouth, MA Assistive Care State Programs Office. If you are looking for an exciting career opportunity in a growing industry, this could be the position for you!

Are you looking for an opportunity to make a meaningful impact while building your career? At BAYADA, we believe our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We are seeking a motivated, organized professional who thrives in a fast-paced environment and enjoys building relationships with both clients and caregivers.

As a Scheduling Coordinator , you will play a vital role in supporting daily operations by coordinating schedules, assisting with client service needs, and ensuring continuity of care for clients throughout Bristol County. This is an exciting opportunity to join a close-knit team and contribute to the success of a growing office while developing your career with a nationally recognized healthcare organization.

Office Information

• Location: Dartmouth, MA
• Schedule: Monday-Friday, 8:30am-5:00pm
• Work Model: Fully onsite
• Coverage Area: Bristol County, including New Bedford, Dartmouth, Fairhaven, Mattapoisett, Marion, and Rochester
• Travel Requirements: None

Responsibilities

• Demonstrate and communicate the core values of BAYADA and The BAYADA Way.
• Develop working knowledge of BAYADA's mission, services, people, organization, policies, and procedures.
• Assist Client Services Managers (CSMs) with scheduling and call-out coverage.
• Coordinate client service schedules to ensure continuity of care.
• Enter and maintain caregiver schedules and client referrals accurately.
• Communicate with clients regarding service start dates and scheduling updates.
• Build and maintain positive relationships with clients and caregivers.
• Support onboarding and training logistics for newly hired caregivers.
• Collaborate with CSMs and office leadership to support daily operations.
• Utilize sound judgment and problem-solving skills to manage changing priorities in a high-volume environment.
• Maintain accurate records and data entry within office systems.
• Support the office in delivering exceptional client and employee experiences.

Qualifications

• Exemplifies the characteristics of The BAYADA Way: compassion, excellence, and reliability.
• High school diploma or equivalent required.
• Minimum of one (1) year of scheduling experience preferred.
• Minimum of two (2) years of customer service experience required.
• Strong phone presence and interpersonal communication skills.
• Ability to multitask and adapt quickly in a fast-paced environment.
• Comfortable working in a busy office with frequent phone and team interaction.
• Strong computer, data entry, and organizational skills.
• Healthcare, home care, staffing, or customer service experience a plus.
• Bilingual candidates (Portuguese, Spanish, and/or Creole) are highly encouraged to apply.
• Ability to read, write, and effectively communicate in English.
• Acceptable pre-employment assessment results.

What Makes You Successful

We're looking for someone who is:

• Motivated, positive, and team-oriented
• Comfortable managing a high volume of phone activity
• Flexible and able to pivot quickly as priorities change
• Organized and detail-oriented
• Collaborative and willing to support teammates across functions
• Able to remain productive in a dynamic, fast-paced environment

Why You'll Love BAYADA

• BAYADA offers the stability and resources of a national company with the values and culture of a family-owned organization.
• Opportunity to join a close-knit, supportive office team.
• Strong employee recognition programs and values-driven culture.
• Career growth and development opportunities.
• Meaningful work that positively impacts clients and families every day.
• Weekly pay.
• Monday-Friday schedule with no on-call responsibilities.
• Comprehensive paid training and onboarding support.

Industry Recognition & Awards

• Newsweek's Best Place to Work (Overall)
• Newsweek's Best Place to Work for Diversity
• Newsweek's Best Place to Work for Women
• Newsweek's Best Place to Work for Women and Families
• Glassdoor Best Places to Work
• Forbes Best Places to Work for Women

Benefits

BAYADA Home Health Care offers a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Paid holidays
• Vacation and sick time
• 401(k) with company match
• Employer-paid life insurance
• Employee Assistance Program (EAP)
• Direct deposit
• Professional development and growth opportunities

Compensation

Starting Pay: $24.00 per hour (approximately $52,000 annually)

At BAYADA, we believe our employees are our greatest asset. If you're looking for a career where your contributions matter, your growth is encouraged, and your work makes a difference every day, we'd love to hear from you.

Join BAYADA and discover why our employees love what they do.

#LIRX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.