Home Care Coordinator Assistant

Johns Hopkins Intrastaff; Baltimore (MD); On-site; USD 27,000 - 39,000; Full time

Job summary

Johns Hopkins Intrastaff, the internal staffing agency for the Johns Hopkins Health System, seeks a Home Care Coordinator Assistant in Baltimore. The role supports the Home Care Coordinator with care-related tasks, validates insurance, and manages referrals and communications to ensure timely initiation of home care services.

Qualified candidates have 1–2 years of data entry and customer service experience in health care, strong organizational skills, and EPIC training.

Qualifications

• High school diploma or GED required.
• 1–2 years data entry and customer service in health care, including payor verification and authorization.
• Excellent interpersonal and organizational skills; strong written and verbal communication.

Responsibilities

• Assist the Home Care Coordinator with functions related to home care products and community resources.
• Verify insurance and provide information to agency and patient records.
• Review referral packets to ensure all information is present.
• Communicate with agency to initiate care and confirm referrals.
• Ensure patient discharge occurs or follow up with delays or changes.
• Maintain positive relationships with unit staff and outside agencies.
• Input HCC information into flow sheets accurately and timely.
• Assist with scheduling Homecare 101s for assigned HCCs.
• File logs and clinical documentation; complete time studies on time.
• Ensure requested services are arranged and alert on delays.
• Maintain updated master resource manual and inventory for the office.
• Respond to all internal and external requests promptly.

Skills

Data entry

Customer service

Interpersonal skills

Organizational skills

Education

High School Diploma or GED

Tools

EPIC training

Job description

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Home Care Coordinator Assistant

• Location: 5200 Eastern Avenue, Baltimore, MD 21401
• Hours: Monday-Friday 8:30a-5p
• Pay rate: $24 per hour

Responsibilities

• The Home Care Coordinator Assistant will assist in all functions related to the JHHCG’s Home Care Coordinator and posses an understanding of home care products and services and the services and resources available in the community.
• Verify insurance and provide needed information to agency and other patient information.
• Review referral packet to ensure all required information is present.
• Effectively communicate with agency (verbally and electronically) to ensure all information is provided to safely initiate care (referral, attachments, medication list, physician orders, and discharge instructions) and confirm receipt of referral with receiving agency.
• Ensure patient discharge occurred and if not, follows up with agency for delays or changes. Provides agency any necessary follow-up to ensure patient care is provided as anticipated. Notifies HCC & team once arrangement confirmed.
• Maintain positive relationships with unit staff and outside agencies.
• Input HCC information into HCC flow sheet accurately and timely.
• Assist with scheduling and facilitating Homecare 101s for assigned HCCs.
• File log sheets and appropriate clinical documentation so that information is retrievable and well-organized.Completes time studies completely and timely.
• Ensure service requested are arranged; alerts of delays.
• Maintain updated master resource manual for office including accurate agency lists and ensures HCC has inventory.
• Respond to all customer (internal & external) requests in a timely manner.

Qualifications

• High School Diploma or GED.
• One to two years data entry and customer service experience in a health care setting to include payor verification and authorization procedures.
• Excellent interpersonal and organizational skills, with the ability to multi-task, including written and verbal communication skills.
• Knowledge of medical terminology
• Ability to be self-directed and confident working in relatively unstructured situations and offer excellence in customer service to HCC, patients, agencies, and hospital staff.
• Ability to travel between multiple inpatient/outpatient hospital settings.
• Successful completion of EPIC training.

Johns Hopkins Health System and its affiliates are an Equal Opportunity/ Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.