Home Care Client Advocate & Care Coordinator

Right at Home; Grand Island (NE); On-site; USD 48,000 - 62,000; Full time

Job summary

Right at Home Grand Island, Nebraska is seeking a Client Care Manager to guide families through home care options, tailor care plans, and support Care Professionals to deliver exceptional in-home services.

You will build relationships with clients, families, and local healthcare partners, conduct in-home assessments, coordinate start dates, and ensure high-quality, compassionate care.

Qualifications

• High school diploma required; associate degree preferred.
• Active CNA license in Nebraska required.
• Strong organizational and computer skills.
• Excellent communication and interpersonal skills.
• Bilingual in English & Spanish a plus.

Responsibilities

• Play an integral role in helping Right at Home improve the lives of individuals and families throughout our community.
• Answer incoming calls with empathy and the intent to improve the quality of life for every caller.
• Listen carefully and ask thoughtful, open-ended questions to understand each family’s needs and concerns.
• Provide education on home care services and share helpful community resources when appropriate.
• Schedule and conduct in-home assessments and coordinate care start dates.
• Develop, implement, and maintain individualized care plans that create extraordinary client experiences.
• Maintain ongoing communication with clients, families, Care Professionals, and referral partners.
• Conduct regular announced and unannounced supervisory visits to ensure safe, meaningful, and high-quality care.
• Address client concerns promptly and communicate Care Professional feedback to the recruiting team.
• Facilitate Care Professional and client introductions and provide training support when needed.
• Provide direct client care when necessary to support continuity of services.
• Actively seek client feedback and encourage reviews to help share positive experiences within the community.
• Build and maintain strong relationships with hospitals, clinics, assisted living communities, skilled nursing facilities, social workers, case managers, and other healthcare professionals.
• Conduct random drug testing during supervisory visits as required.
• Assist with answering phones and scheduling shifts as needed to support office operations.

Skills

Organizational skills

Communication skills

Interpersonal skills

Telephone skills

Customer service

Medical terminology

Bilingual in English & Spanish

Education

High school diploma

Associate degree in social work, healthcare, or public service

CNA license in Nebraska

Job description

Right at Home Grand Island, Nebraska is seeking a Client Care Manager to guide families through home care options, tailor care plans, and support Care Professionals to deliver exceptional in-home services.

You will build relationships with clients, families, and local healthcare partners, conduct in-home assessments, coordinate start dates, and ensure high-quality, compassionate care.