Home Care Case Coordinator - Impactful Flexible Scheduling

Circle of Life Home Care Anishinaabe; Winslow (ME); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

401K

Mileage

Flexible Schedules

Vision

Year-End Bonus

Job summary

Circle of Life is seeking a Case Coordinator to join our Winslow team. This full-time role involves onboarding PCA staff, conducting monthly visits, handling client inquiries and assessments, and maintaining accurate records to support client care plans.

The ideal candidate has an associate degree or related experience, strong Microsoft Office skills, time management ability, and a compassionate approach to serving clients in the community.

Qualifications

• Associate degree or equivalent from two-year college or technical school or one or more years of related experience and/or training; or equivalent combination of education and experience.
• Knowledge of computer systems including Microsoft Suite with an emphasis on Outlook, SharePoint, Excel, and Microsoft Teams.
• Ability to manage time, handle stressful situations, and work with deadlines.
• Possess a willingness to assist, encourage, and honor those we serve.

Responsibilities

• Process PCA new hire application(s) and assist in onboarding.
• Conduct monthly home visits as required and client wellness visits if needed.
• Process all new client inquiries, assessments, and requests.
• Maintain accurate system records and ensure all employee records are current.
• Creates schedules for Personal Care Attendants as directed by the Client's care plan.
• Communicates frequently with care providers, Client, and PCAs to provide service updates.
• Report PCA and/or Client incidents and provides complete follow-through on escalated complaints and claims.
• Supervise Personal Care Attendants by setting expectations for attendance, performance, and conduct.
• Set up training for new/current employees.
• Performs caseload audit and responds to audit requests for Personal Care Attendants and other files.
• Ensures the appearance of the office's/workspace open environment is professional: neat, clean, orderly, and generally free of clutter.
• Participate in a weekly PCA/Client meeting with Regional Director as required.
• Attend promotional events and outreach events within the local community.

Skills

Microsoft Office

Time management

Customer service

Education

Associate degree or equivalent

Tools

Microsoft Outlook

SharePoint

Excel

Microsoft Teams

Job description

Circle of Life is seeking a Case Coordinator to join our Winslow team. This full-time role involves onboarding PCA staff, conducting monthly visits, handling client inquiries and assessments, and maintaining accurate records to support client care plans.

The ideal candidate has an associate degree or related experience, strong Microsoft Office skills, time management ability, and a compassionate approach to serving clients in the community.