Home Care Admin & Scheduling Specialist

Silver Care LLC; Norfolk (VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Mileage reimbursement

Supportive leadership

Growth opportunities

Collaborative environment

Meaningful difference

Job summary

Silver Care LLC in Norfolk, VA is seeking an Administrator Assistant to support daily operations in our home care team. You will coordinate client services, assist caregivers, maintain continuity of care, and provide hands-on support when needed.

Strong organizational, communication, and multitasking abilities are essential. A High School Diploma or GED is required; healthcare or admin experience is a plus.

Qualifications

• PCA/CNA/HHA experience preferred.
• Administrative, scheduling, healthcare, or home care experience preferred.
• Strong organizational, communication, and multitasking skills.
• Excellent customer service, critical thinking, and problem-solving abilities.
• Ability to remain calm and make decisions in a fast-paced environment.
• Proficient with computers and willing to learn scheduling and electronic documentation systems.
• High School Diploma or GED required; additional healthcare or admin education is a plus.

Responsibilities

• Coordinate and schedule care for clients while ensuring continuity of services.
• Utilize a care management approach when working with clients, families, and employees.
• Fill open shifts promptly to maintain client satisfaction and achieve weekly scheduling goals.
• Provide direct client care when necessary to ensure uninterrupted services.
• Communicate professionally with clients, caregivers, referral sources, and leadership.
• Assist with employee support, scheduling adjustments, and daily operational needs.
• Maintain accurate client and employee documentation.
• Assist with onboarding, orientations, and administrative tasks as assigned.
• Monitor client schedules and respond quickly to changes in care needs.
• Support leadership in maintaining high standards of customer service and operational excellence.
• Travel to all 12 geographical service locations as needed (mileage reimbursement provided).
• Participate in weekend administrative coverage by working every other weekend as scheduled.

Skills

Care coordination

Scheduling

Customer service

Organizational skills

Communication

Computer proficiency

Education

High School Diploma or GED

Job description

Silver Care LLC in Norfolk, VA is seeking an Administrator Assistant to support daily operations in our home care team. You will coordinate client services, assist caregivers, maintain continuity of care, and provide hands-on support when needed.

Strong organizational, communication, and multitasking abilities are essential. A High School Diploma or GED is required; healthcare or admin experience is a plus.