Home Buying Concierge

Veterans United Home Loans; Columbia Township (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Veterans United Home Loans is seeking a Home Buying Concierge in Missouri to smooth the homebuying journey for borrowers. You will work in a team, coordinating moving logistics while the loan team handles mortgages, removing stress from clients and coordinating with service providers.

You will collaborate with sister companies and rely on a supportive, team-focused culture to meet borrower needs. Excellent customer service and strong communication are essential as you assist across channels.

Qualifications

• Excellent customer service skills.
• Strong communication skills, written and verbal.

Responsibilities

• Build connections with borrowers via phone, voicemail, or text to educate and assist with the moving process.
• Partner with teams and external providers to secure needed products and services for borrowers.
• Help foster a supportive, collaborative team culture by pitching in wherever needed (excluding licensed tasks).

Job description

About The Role

As a Home Buying Concierge, you’ll work with your team to make the homebuying journey smoother and less stressful for our borrowers. This role is driven by teamwork—you’ll collaborate with teammates to build a strong culture of support and teamwork. While the loan team handles the mortgage side, you’ll take the stress of moving logistics off the borrower’s shoulders. Success here means helping borrowers feel supported every step of the way, working closely with sister companies, and connecting with service providers to make things happen.

With a base salary and commission setup, you’ll earn $42,000 to $60,000 in your first year. Top earners hit $80,000 and beyond thanks to performance incentives that can further increase earnings.

Responsibilities

Here’s a snapshot of what you’d be doing:

• Building connections with borrowers (mostly by phone, voicemail, or text) to educate and assist them with the moving process—overall taking stress off their plate and getting them excited about the homebuying journey.
• Partnering with teams across the company and external providers to get borrowers the products and services they need.
• Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.

About You

• A dedicated work ethic drives everything you do, and you’re always ready to go the extra mile.
• High volumes of interactions don’t faze you—you stay organized and focused, no matter what.
• You excel in fast‑paced, results‑driven environments, and you thrive when collaborating with a supportive, team‑focused group.
• Providing outstanding customer service comes naturally, and your strong communication skills make it easy to connect with others, whether in person, over the phone, or through email.
• Adapting to shifting priorities and change feels like second nature, and you’re always ready to pivot when needed.
• You’re confident using basic computer technologies and comfortable navigating the tools needed for an internet‑based company.
• You’re reliable, committed, and ready to make a difference every day.

About Us

We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity, and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families, and we seek to lift up people and communities across the country.

Equal Opportunity

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability, or genetic information. If you have a disability and require reasonable accommodations during the hiring process, contact [e-mail]. Veterans United Home Loans is a VA‑Approved Mortgage Lender and is not endorsed or sponsored by any government agencies, including the Dept. of Veterans Affairs. NMLS # 1907. Equal Housing Opportunity.