Loan Officer - Scott AFB, IL

Veterans United Home Loans; Shiloh (IL); On-site; USD 90,000 - 225,000; Full time

Benefits offered by this job

Health and dental insurance

Paid sick leave

Wellness program

401(k) matching

Paid holidays

Job summary

Veterans United Home Loans is seeking a Loan Officer to enhance borrowers' lives through outstanding service while coordinating with the loan team to deliver a smooth experience.

You will regularly communicate with borrowers by phone and email, analyze financial information for loan feasibility, and guide clients through the process with a focus on accuracy and efficiency.

Qualifications

• Excellent written and interpersonal communication skills.
• Ability to build rapport with a diverse group of borrowers.
• Self-motivated with a results-oriented mindset.

Responsibilities

• Communicate loan status regularly with clients via email and phone.
• Analyze borrowers’ information to assess pre-approval feasibility.
• Manage internal efforts for a timely loan process and issue resolution.
• Interview borrowers and verify information and documentation.
• Manage the company’s social media presence.
• Educate borrowers on loan processes and product/service options.
• Stay knowledgeable on company and industry guidelines.
• Analyze numbers to improve efficiencies and meet goals.
• Spend much of the day communicating with borrowers by various channels.

Skills

Communication

Interpersonal skills

Self-motivation

Written communication

Rapport building

Job description

ABOUT YOU

You are passionate about helping Veterans. You enjoy building rapport and relationships with many different types of individuals and groups. You take initiative and have a competitive drive. You are known for being self-motivated. You learn quickly and thoroughly while continually adapting to changing conditions. You are results oriented and have a sense of urgency. You have excellent written and interpersonal communication skills.

ABOUT THE ROLE & JOB REQUIREMENTS

As a Loan Officer at Veterans United, you enhance the lives of your borrowers by delivering unprecedented customer service. Your day will largely be filled with working with borrowers to determine their homebuying needs and working with the rest of the loan team to provide a smooth loan experience to your customers.

• Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone.
• Analyze borrowers’ information to determine feasibility of pre-approving and obtaining a loan.
• Manage internal efforts to ensure a timely process and resolve application issues.
• Interview borrowers and obtain and/or verify information and documentation.
• Manage social media presence.
• Educate borrowers on loan process and product/service alternatives.
• Remain knowledgeable on company and industry guidelines and processes.
• Analyze and manage numbers to increase and ensure efficiencies and meet company goals.
• You’ll spend much of your day communicating with borrowers by phone, email, and other communication tools.
• Business calls may be recorded and reviewed using AI-assisted technology to support coaching, quality assurance, compliance, training, and performance evaluation.
• These technologies may collect, store, and use voiceprints as part of that process.

ABOUT US

We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country. At VU, we don’t require a specific degree or experience. We have found that individuals from various backgrounds can be successful in our roles. Some of our most successful employees came from these backgrounds:

• Fitness/Sports: Coaches, Trainers, Former Athletes, Team Players!
• Sales: Retail, Auto, Phone, Sales Support, Brand Representatives
• Hospitality: Servers, Event Services
• Education: Teachers, Higher Education, Admissions
• Public Service: City Employees, Government Work, Law Enforcement, First Responders

The base pay range for this position is $13.00 to $20.00 per hour, but keep in mind that this is a commissioned role. Commissions will be based on the volume (dollar amount) of loans closed. We estimate that this position has an annual gross income potential of between $90,000.00 and $225,000.00, taking into account base pay, commissions, deductions, and bonuses. Of course, pay will vary and may be above or below the potential range based on various factors, such as experience and performance.

Veterans United provides a variety of benefits to employees, including health and dental insurance coverage, paid sick leave, an employee wellness program, 401(k) matching, and paid holidays.

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.

If you have a disability and require reasonable accommodations during the hiring process, contact [e-mail]

Veterans United Home Loans is a VA-Approved Mortgage Lender and is not endorsed or sponsored by any government agencies, including the Dept. of Veterans Affairs. NMLS # 1907. Equal Housing Opportunity.