Home-Based Electromechanical Field Technician

DOC Services, Inc.; Fort Wayne (IN); Remote; USD 52,000 - 76,000; Full time

Job summary

DOC SERVICES provides preventative and reactive maintenance on electromechanical equipment in big box retail stores across the US. Field Service Technicians work from home and travel to customer sites to perform electrical, mechanical, hydraulic, and pneumatic service with a focus on reducing downtime and extending equipment life.

The role requires two years of repair experience, strong electrical/mechanical knowledge, ability to read schematics, and valid driver’s license.

Qualifications

• High school diploma or GED required.
• Minimum two years of equipment repair experience or combination of training and experience.
• Strong electrical and mechanical knowledge; ability to read and understand schematics.
• Use computer applications including Microsoft Office and call management software.
• Know and understand safety regulations required as it relates to equipment repair.

Responsibilities

• Perform billable work by maintaining, troubleshooting and servicing equipment.
• Abide by all OSHA, customer and DOC safety regulations including PPE requirements.
• Respond to all service calls within customer expectations and DOC requirements.
• Provide all documentation as required by customer and DOC through handheld device.
• Perform cost effective service and repairs while maintaining quality.
• Seek out technical support while onsite timely so as not to prolong time spent to remedy a repair.
• Available to be reached via phone for reactive service repairs unless otherwise approved.
• Order the correct parts needed for the repair.
• Maintain inventory on hand and keep organized for the ability to quickly find the part when needed for the job.
• Arrive to job on-time and prepared with tools, instructions, parts and safety equipment.
• Travel to and from customer locations.
• Perform inventory reconciliation accurately and as scheduled.
• Return parts as requested, following instructions and in a timely fashion.
• As directed by DSM, evaluate preventable service problems at customer locations and educate or make recommendation to customer.
• Other duties as needed

Skills

Electrical knowledge

Mechanical knowledge

Schematics reading

MS Office

Communication skills

Self-motivation

Valid driver’s license

Organization

Education

High school diploma or GED

Tools

Call management software

Handheld device

Job description

DOC SERVICES provides preventative and reactive maintenance on electromechanical equipment in big box retail stores across the US. Field Service Technicians work from home and travel to customer sites to perform electrical, mechanical, hydraulic, and pneumatic service with a focus on reducing downtime and extending equipment life.

The role requires two years of repair experience, strong electrical/mechanical knowledge, ability to read schematics, and valid driver’s license.