Home-Based Customer Success Specialist

AIL; Oregon; Hybrid; USD 60,000 - 110,000; Full time

Benefits offered by this job

Full training and licensing provided

Monthly and quarterly performanceBonuS

Equity opportunity (3%) for qualifying

100% remote with flexible hours

Weekly pay tied to performance

Inbound client interest — no cold-out

Job summary

AO Globe Life is hiring a remote, independent contractor role focused on delivering client‑first service in a people‑driven environment. You will build long‑term client relationships, guide clients through enrollment, and present tailored benefit options while maintaining accurate digital records.

The role offers full training and licensing, ongoing mentorship, and a compensation model featuring weekly pay, performance bonuses, and an equity opportunity for qualifying team members.

Qualifications

• Customer service or consultative experience preferred, not required.
• Self-motivated, organized, and able to work independently.
• A Windows laptop or PC, webcam, and dependable internet.
• Eligible to work in the United States.
• Ability to obtain any necessary licenses, if applicable to the role.
• A genuine interest in helping others and supporting a mission-driven company.
• Ease with virtual tools and video meetings.
• Strong communicators with solid interpersonal skills.

Responsibilities

• Cultivate long‑term client relationships
• Grow through ongoing mentorship and professional development
• Support clients throughout the enrollment process with clarity and professionalism
• Provide attentive, client-first service
• Maintain organized, accurate digital records and follow-up communication
• Present supplemental benefit options tailored to each individual or family
• Conduct virtual consultations with clients via Zoom

Skills

Customer service

Independent worker

Strong communication

Tech readiness

US work eligibility

Licensing prep

Remote tools proficiency

Job description

AO Globe Life is expanding our remote team and currently hiring. This opportunity suits recent or soon-to-be graduates in business, marketing, or communications, along with anyone who enjoys working in a people-focused, service-driven environment. With full training, inbound client leads, and an established mentorship program, you can build a long-term, meaningful career from anywhere in the U.S.

Key Responsibilities

• Cultivate long‑term client relationships
• Grow through ongoing mentorship and professional development
• Support clients throughout the enrollment process with clarity and professionalism
• Provide attentive, client‑first service
• Maintain organized, accurate digital records and follow‑up communication
• Present supplemental benefit options tailored to each individual or family
• Conduct virtual consultations with clients via Zoom

Qualifications

• Customer service or consultative experience preferred, not required
• Self‑motivated, organized, and able to work independently
• A Windows laptop or PC, webcam, and dependable internet
• Eligible to work in the United States
• Ability to obtain any necessary licenses, if applicable to the role
• A genuine interest in helping others and supporting a mission‑driven company
• Ease with virtual tools and video meetings
• Strong communicators with solid interpersonal skills

What We Offer

• Full training and licensing provided
• Monthly and quarterly performance bonuses
• Equity opportunity (3%) for qualifying team members
• 100% remote with flexible hours
• Weekly pay tied to performance
• Inbound client interest — no cold outreach
• A real path into leadership
• A team culture built around people, not just numbers
• Growing income through renewals

About AO Globe Life

For more than 70 years, AO Globe Life has served union members, credit union clients, and veterans nationwide by providing supplemental benefits that help protect working families. As a remote‑first organization, we are committed to integrity, flexibility, and empowering our team members to build meaningful careers.

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission‑based and performance‑driven; this is not an hourly or salaried position.

Important Information About This Opportunity

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high‑speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre‑licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self‑motivated, coachable, comfortable working independently, and interested in a performance‑based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.