Home Appliance Service Manager

Carter-Services,-Inc.; Torrance (CA); On-site; USD 79,000 - 104,000; Full time

Benefits offered by this job

100% paid health insurance

7 paid holidays

Paid time off (PTO)

401(k)

Profit-sharing plan

Company-provided truck

iPad

iPhone

Laptop

Specialized tools

Job summary

Carter Services, Inc. in Torrance, CA is seeking a full-time Home Appliance Service Manager to lead our technicians and keep operations running smoothly.

The role offers $38–$50 per hour plus bonuses, 100% paid health insurance, PTO, holidays, a 401(k), profit sharing, and company-provided tools and devices. You’ll manage budgets, supervise field work, and grow our service offerings while maintaining top quality and customer care.

Qualifications

• Leadership and people management experience preferred.
• Strong troubleshooting and problem-solving abilities.
• Proven ability to coach and develop technicians.

Responsibilities

• Lead and guide technicians to ensure high quality service and customer satisfaction.
• Monitor budgets, labor costs, and service profitability; implement efficiency improvements.
• Recruit, train, and mentor team members; support business development initiatives.

Skills

Leadership

Troubleshooting

Team management

Job description

Are you a natural leader with a knack for troubleshooting and a passion for helping teams succeed? Carter Services, Inc. in Torrance, CA is looking for a full-time Home Appliance Service Manager to guide our talented technicians and keep operations running smoothly.

This management position earns a competitive pay of $38 – $50 per hour plus bonuses. We also offer our amazing team comprehensive benefits and perks, such as:

• 100% paid health insurance
• 7 paid holidays
• Paid time off (PTO)
• 401(k)
• Profit-sharing plan
• Company-provided truck
• iPad
• iPhone
• Laptop
• Specialized tools

If you're ready to take your appliance repair career to the next level, we'd love to hear from you!

WHAT WILL YOU DO EVERY DAY AS A HOME APPLIANCE SERVICE MANAGER?

In this management role, you'll begin your day at our central Torrance hub, where you prepare to lead your team into the field. Your responsibilities will include managing technician performance, providing hands‑on technical support, and ensuring that all service work meets our high standards for quality and customer satisfaction. You will be responsible for monitoring budgets, controlling labor costs, and implementing strategies to improve efficiency and profitability. In addition to supervising field operations, you will also handle administrative duties, assist with recruiting and training new team members, and contribute to business development initiatives.

WHEN WILL YOU WORK?

This is a full-time management position, Monday through Friday, from 7:00 am to 4:00 pm.

WHAT DO YOU NEED TO BE OUR HOME APPLIANCE SERVICE MANAGER?

• 10+ years of experience in residential appliance service and repairs (Wolf, Sub-Zero, Bosch)
• Valid driver's license and a good driving record
• Extensive experience in warranty work, safety, quality control, business development and customer care

WHO ARE WE?

Our company was started in 1974 and is completely family-owned. We began as an appliance service company and have expanded into a one-stop company providing plumbing, electrical, air conditioning, heating, vent cleaning, commercial refrigeration, and comprehensive appliance repair and maintenance services. Carter Services is based in Torrance, California and serves Orange County, the South Bay, Los Angeles, and beyond.

The motto, "Quality you deserve. People you trust," is at the core of all we do and the foundation of our success. Not only do we strive for long-term relationships with our clients, but we also desire long-term relationships with our team members. We truly care about our employees, helping them reach and exceed their career goals. It's also important to us that our employees thrive outside of work, which is why we provide competitive compensation and excellent benefits.

Candidates must successfully pass a background check, and we also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.