Home Appliance Diagnostics & Repair Specialist

Sears; Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Sears in Richmond, VA is seeking a Home Appliance Diagnostics & Repair Specialist to diagnose faults, plan repairs, and restore performance in customers' homes.

You will travel locally, perform safe repairs, explain findings and options clearly, and keep detailed service notes while staying up-to-date with appliance technologies.

Qualifications

• High school diploma or equivalent; trade training a plus.
• Hands-on experience in appliance repair or a closely related field.
• Diagnostic savvy and practical problem-solving skills.
• Clear, friendly communication and a customer-first mindset.
• Ability to plan your day, work independently, and hit deadlines.
• Valid driver’s license and reliable transportation.

Responsibilities

• Diagnose faults and pinpoint the right repair path for a variety of brands and models.
• Complete repairs and routine maintenance that restore performance and reliability.
• Walk customers through findings, options, and pricing; provide written estimates.
• Capture detailed service notes: work performed, parts installed, and customer interactions.
• Follow up on open service calls to ensure resolution and satisfaction.
• Work safely and neatly inside customers’ homes.
• Keep up with new appliance technologies, parts, and repair methods.

Skills

Diagnosing appliances

Customer communication

Time management

Education

High school diploma or equivalent

Trade training a plus

Job description

Could this be you?You know your way around household machines and enjoy helping people get back to their routines. As our Home Appliance Diagnostics & Repair Specialist in Richmond, VA, you’ll turn breakdowns into solutions—quickly, safely, and with a smile.What you’ll fixRefrigerators and freezersWashing machines and dryersOvens, ranges, and cooktopsDishwashersWhat you’ll doDiagnose faults and pinpoint the right repair path for a variety of brands and models.Complete repairs and routine maintenance that restore performance and reliability.Walk customers through findings, options, and pricing; provide written estimates.Capture detailed service notes: work performed, parts installed, and customer interactions.Follow up on open service calls to ensure resolution and satisfaction.Work safely and neatly inside customers’ homes.Keep up with new appliance technologies, parts, and repair methods.What you bringHigh school diploma or equivalent; trade training a plus.Hands-on experience in appliance repair or a closely related field.Diagnostic savvy and practical problem-solving skills.Clear, friendly communication and a customer-first mindset.Ability to plan your day, work independently, and hit deadlines.Valid driver’s license and reliable transportation.Knowledge of safety protocols for residential service work.Where and how you’ll workField role based near Richmond, VA. Expect day travel to customer sites with most nights spent at home.