Residential Appliance Field Service Specialist

Sears; Aberdeen (SD); On-site; USD 30,000 - 47,000; Full time

Job summary

Sears in Aberdeen, SD is seeking a skilled in-home Appliance Technician to diagnose and repair refrigerators, washers, dryers, and ovens. You will travel to customer homes, explain repair options, and complete reliable fixes with attention to safety and quality.

Daily duties include documenting service calls, parts used, and repairs, staying up to date with new appliance technology, and assisting training of newer technicians as needed. Flexibility for evenings/weekends is required.

Qualifications

• High school diploma or equivalent; additional repair training is a plus.
• EPA certification preferred.

Responsibilities

• Diagnose and troubleshoot home appliances (refrigerators, washers, dryers, ovens) across brands.
• Perform reliable in-home repairs and preventative maintenance.
• Communicate clearly with customers about issues, recommendations, and next steps.
• Maintain accurate service call, repair, and parts records.
• Stay current with industry developments and new appliance technology.
• Follow safety standards and regulations on every job.
• Support training for new technicians as needed.

Skills

Diagnostic skills

Troubleshooting

Customer service

Time management

Communication

Self-directed

Education

High school diploma or equivalent

Technical/appliance repair training

EPA certification

Job description

Step into a day on our teamBased in Aberdeen, SD, you’ll start your morning reviewing a route of in-home visits. First stop: a refrigerator that isn’t cooling. You isolate the fault, explain options to the homeowner, and complete a clean, reliable fix. By midday, you’re tackling a washer with a spin issue and, later, an oven with an intermittent heat problem. Throughout the day, you keep meticulous notes on service calls, repairs made, and parts used. You stay alert to safety practices on every job and, when needed, you lend a hand mentoring a newer technician. Before you head home, you order any necessary parts and catch up on the latest appliance technologies so you’re ready for tomorrow.What you’ll doDiagnose and troubleshoot home appliances (refrigerators, washers, dryers, ovens) across multiple brands and models.Perform reliable in-home repairs and preventative maintenance.Communicate clearly with customers about issues, recommendations, and next steps.Maintain accurate, up-to-date records of service calls, repairs, and parts.Keep current with industry developments and new appliance technology.Follow safety standards and relevant regulations on every job.Support training efforts for new technicians as needed.What you bringHigh school diploma or equivalent; additional technical/appliance repair training is a plus.Demonstrated experience as a home appliance technician or similar role.Strong diagnostic, troubleshooting, and problem-solving abilities.Excellent communication and customer service skills.Self-directed with strong time management skills.Valid driver’s license and dependable transportation.Flexibility to work evenings and weekends when needed.EPA certification preferred.Work environmentThis is a field-based position. You’ll work at customer homes and job sites within driving distance of Aberdeen, SD, with regular day trips to customer locations.