Field Diagnostics Technician — Home Appliances & Cooling

Sears; Town of Egg Harbor (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Sears in Wisconsin is seeking a Field Diagnostics Technician to diagnose and repair residential appliances across local homes. You’ll troubleshoot issues, perform routine maintenance, and install new units.

Strong communication helps you guide customers through problems and keep them informed in clear terms. Applicants should have a technical background, be able to work independently, and hold EPA Type I or Universal certification preferred.

Qualifications

• High school diploma or equivalent; formal technical training is advantageous.
• Proven background in appliance/refrigeration service or a related field.
• Solid knowledge of electrical and mechanical systems.
• Strong diagnostic mindset, attention to detail, and follow-through.
• Ability to work independently and manage a dynamic schedule.
• EPA Type I or Universal certification preferred.

Responsibilities

• Diagnostics: troubleshoot performance issues in residential refrigeration and appliance equipment.
• Repairs & maintenance: service washers, dryers, ovens/ranges, and refrigerators.
• Installations: set up new appliances and validate correct functionality.
• Customer care: explain problems and solutions clearly, set expectations.
• Documentation: maintain precise records of service calls, parts used.
• Safety: adhere to safety standards while working in clients’ homes.

Skills

Electrical systems

Mechanical systems

Diagnostic mindset

Customer communication

Independent work

Education

High school diploma or equivalent

Formal technical training

Job description

Field Diagnostics Technician — Home Appliances & CoolingIs this you?Do you enjoy pinpointing issues in complex electrical and mechanical systems?Can you turn a frustrating appliance breakdown into a five-star customer experience?Are you organized, safety-minded, and comfortable working independently in the field?Role highlights (Egg Harbor, WI)Travel locally to customer sites; work is performed in homes across the area.Most days involve multiple service calls with evenings at home.What you’ll tackleDiagnostics: Troubleshoot performance issues in residential refrigeration and appliance equipment.Repairs & maintenance: Service washers, dryers, ovens/ranges, and refrigerators to restore safe, reliable operation.Installations: Set up new appliances and validate correct functionality.Customer care: Explain problems and solutions clearly, setting expectations and offering maintenance tips.Documentation: Maintain precise records of service calls, parts used, and work completed.Continuous learning: Keep up with emerging technologies and industry best practices.Safety: Adhere to all safety standards and regulations while working in clients’ homes.What you’ll needHigh school diploma or equivalent; formal technical training is advantageous.Proven background in appliance/refrigeration service or a closely related field.Solid knowledge of electrical and mechanical systems.Strong diagnostic mindset, attention to detail, and follow-through.Ability to work independently and manage a dynamic schedule.Excellent communication skills with a customer-first approach.Valid driver’s license and reliable transportation.EPA Type I or Universal certification preferred.