Residential Major Appliance Service Specialist

Sears; Key West (FL); On-site; USD 42,000 - 70,000; Full time

Job summary

Sears is seeking a hands-on Residential Major Appliance Service Specialist in Key West, FL. You will diagnose, service, and repair refrigerators, washers, dryers, and ovens, while performing preventative maintenance and clearly communicating findings to customers.

You will log service details, stay updated with OEM updates, and build long-term customer relationships through reliable, friendly service in a field-based role requiring a valid driver's license.

Qualifications

• High school diploma or equivalent; formal training or certification in appliance repair is a strong plus.
• Demonstrated experience in appliance repair or a closely related trade.
• Sharp diagnostic instincts and meticulous attention to detail.
• Confident communication skills and a personable, customer-first mindset.
• Self-directed time management and the ability to work independently in the field.

Responsibilities

• Diagnose, service, and repair major household appliances — including refrigerators, washers, dryers, and ovens.
• Complete preventative maintenance and inspections to keep equipment operating at peak performance.
• Clearly explain findings, options, and next steps to customers in a professional, approachable manner.
• Document service calls thoroughly, including work performed and parts utilized.
• Continuously expand knowledge of emerging appliance technology and modern repair methods.
• Provide standout service that builds trust and long-term customer relationships.

Skills

Appliance repair experience

Diagnostic skills

Communication skills

Customer service mindset

Time management

Self-directed work

Education

High school diploma or equivalent

Formal training or certification in appliance repair

Job description

Life in the Field — Key West, FLPicture your morning: the sun rises over Key West, and your first stop is a home where a refrigerator isn’t keeping cool. You greet the customer, listen closely, and get to work. You methodically test components, pinpoint the fault, explain the fix in everyday language, and restore the kitchen to full function. By midday, you’re performing preventative checks on a washer and scheduling needed parts. Before heading home, you log your service details and scan the latest OEM updates to stay sharp.The RoleWe’re seeking a hands-on Residential Major Appliance Service Specialist who thrives on solving problems and delivering friendly, reliable service. You’ll be the trusted expert customers count on to keep their homes running smoothly.What You’ll TackleDiagnose, service, and repair major household appliances — including refrigerators, washers, dryers, and ovens.Complete preventative maintenance and inspections to keep equipment operating at peak performance.Clearly explain findings, options, and next steps to customers in a professional, approachable manner.Document service calls thoroughly, including work performed and parts utilized.Continuously expand your knowledge of emerging appliance technology and modern repair methods.Provide standout service that builds trust and long-term customer relationships.What You BringHigh school diploma or equivalent; formal training or certification in appliance repair is a strong plus.Demonstrated experience in appliance repair or a closely related trade.Sharp diagnostic instincts and meticulous attention to detail.Confident communication skills and a personable, customer-first mindset.Self-directed time management and the ability to work independently in the field.Valid driver’s license and dependable transportation.Why You’ll Love It HereJoin a team that values craftsmanship, friendly service, and continuous learning. Bring your problem-solving talent to a welcoming environment — and help keep Key West households humming.