Home Access Operations Lead – Sales & Installations

MobilityWorks; Maryland City (MD); On-site; USD 55,000 - 65,000; Full time

Job summary

MobilityWorks in Laurel, MD is seeking a Home Access Supervisor to drive the transactional integrity of the Home Access business, overseeing sales consultants and installation technicians across a defined geography and ensuring compliance with operations.

You will provide day-to-day oversight of sales and installation activities, develop processes, coach staff, meet sales and profit goals, and coordinate with inventory, scheduling, and training to deliver premier customer service.

Qualifications

• Oversee and coach a sales and installation team within a defined geography.
• Experience delivering premier customer service and solutions.
• Strong communication and stakeholder management.
• Ability to analyze needs and present clear proposals.

Responsibilities

• Enable teams to deliver premier customer experience across sales and installation.
• Conduct needs analyses to provide the right solution for customers.
• Create accurate proposals and communicate them clearly.
• Train customers on proper use of equipment and processes.
• Oversee installation scheduling and execution to ensure timeliness.
• Maintain inventory records and coordinate with Parts Inventory.

Skills

Sales team management

Customer service

Verbal communication

Written communication

Education

High school diploma or GED

Tools

Salesforce.com

Job description

MobilityWorks in Laurel, MD is seeking a Home Access Supervisor to drive the transactional integrity of the Home Access business, overseeing sales consultants and installation technicians across a defined geography and ensuring compliance with operations.

You will provide day-to-day oversight of sales and installation activities, develop processes, coach staff, meet sales and profit goals, and coordinate with inventory, scheduling, and training to deliver premier customer service.