Holiday Retail Associate — Fast-Paced Customer Service Pro

Pottery Barn; Hingham (MA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Associate discount

Competitive pay

Collaborative team

Skills development

Seasonal work

Job summary

Pottery Barn is seeking a Holiday Seasonal Associate to support the store during the busy season, assisting customers on the sales floor, operating the register, replenishing merchandise, and maintaining an organized, welcoming shopping environment.

You’ll thrive in a fast-paced retail setting, work well independently or with a team, and bring dependable, detail-oriented, and customer-focused service. Prior retail experience is a plus, with evenings, weekends, and holidays available.

Qualifications

• High school diploma or equivalent preferred.
• Ability to stand and move throughout the store for extended periods.
• Ability to operate a point-of-sale (POS) system.
• Ability to lift and move merchandise up to 75 pounds using appropriate equipment and safe lifting techniques.
• Flexible availability, including evenings, weekends, and holidays, based on business needs.

Responsibilities

• Deliver exceptional customer service and create a welcoming shopping experience.
• Assist customers with product selection, gift ideas, promotions, and store services.
• Accurately process sales, returns, exchanges, and other POS transactions.
• Help achieve store sales goals through product knowledge and personalized recommendations.
• Receive, process, ticket, stock, and replenish merchandise throughout the store.
• Maintain organized stockrooms and sales floor presentation to ensure products are easy to shop.
• Support fulfillment activities, customer pickups, deliveries, and inventory accuracy as needed.
• Maintain a clean, safe, and organized sales floor, stockroom, and checkout area.
• Work collaboratively with teammates and support the store wherever business needs require.
• Follow all company policies, safety standards, and operational procedures.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Point-of-sale system

Job description

Pottery Barn is seeking a Holiday Seasonal Associate to support the store during the busy season, assisting customers on the sales floor, operating the register, replenishing merchandise, and maintaining an organized, welcoming shopping environment.

You’ll thrive in a fast-paced retail setting, work well independently or with a team, and bring dependable, detail-oriented, and customer-focused service. Prior retail experience is a plus, with evenings, weekends, and holidays available.