Holiday Retail Assistant Manager — Lead Team & Service

Cherry Hill Programs; Baltimore (MD); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Flexible scheduling

Same day pay options

Employee Referral Program

A fun, fast-paced environment

Opportunities beyond the season

Exclusive Holiday Perks for You & Your

Family: 10 photo prints

10 free holiday cards

Job summary

Cherry Hill Programs is seeking a Seasonal Holiday Retail Assistant Manager at Mondawmin Mall in Baltimore, MD. In this role you’ll support the Local Manager, lead a seasonal team, drive sales and guest service, and help create magical holiday memories for families and visitors.

Responsibilities include coordinating opening-day preparations, hiring and scheduling, training, photo operations, resolving guest concerns, and ensuring a smooth Santa visit experience.

Qualifications

• Strong communication, organization, time management, and problem-solving skills.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies.
• Support opening-day preparations, including hiring completion, inventory, equipment setup/testing, scheduling, training, and opening/closing procedures.
• Capture photos and help guests choose memorable souvenirs to take home.
• Photography experience not required.
• Resolve customer concerns and service issues to support a positive guest experience.
• Lead by example and reinforce procedures set by senior management.
• Troubleshoot technical issues and elevate to IT or Local Management as needed.
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks.
• Perform other duties as assigned.

Skills

Communication skills

Organizational skills

Time management

Problem-solving

Job description

Cherry Hill Programs is seeking a Seasonal Holiday Retail Assistant Manager at Mondawmin Mall in Baltimore, MD. In this role you’ll support the Local Manager, lead a seasonal team, drive sales and guest service, and help create magical holiday memories for families and visitors.

Responsibilities include coordinating opening-day preparations, hiring and scheduling, training, photo operations, resolving guest concerns, and ensuring a smooth Santa visit experience.