Seasonal Holiday Store Lead & Guest Experience

Cherry Hill Programs Inc.; Baltimore (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Flexible scheduling

Same-day pay options

Employee referral program

Growth opportunities

Job summary

Cherry Hill Programs Inc. seeks a Seasonal Holiday Retail Assistant Manager for White Marsh Mall in Baltimore, MD to lead a temporary team and oversee daily photo operations during peak season.

You will help manage the guest experience, motivate staff, and drive sales and service excellence. This role requires strong leadership, excellent communication, and a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Must be at least 18 years of age.
• Strong communication, organization, time management, and problem-solving skills.
• Must be comfortable in a cash handling/sales transaction position.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Available to work a minimum of 20 hours a week or as needed.
• Ability to lift and carry equipment up to 10–25 pounds and stand for prolonged periods.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies.
• Support opening-day preparations, including hiring completion, inventory, equipment setup/testing, scheduling, training, and opening/closing procedures.
• Capture photos and help guests choose memorable souvenirs to take home (photography experience not required).
• Resolve customer concerns and service issues to support a positive guest experience.
• Lead by example and reinforce procedures set by senior management.
• Troubleshoot technical issues and elevate to IT or Local Management as needed.
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Cash handling

Scheduling

Education

High school diploma or equivalent

Job description

Cherry Hill Programs Inc. seeks a Seasonal Holiday Retail Assistant Manager for White Marsh Mall in Baltimore, MD to lead a temporary team and oversee daily photo operations during peak season.

You will help manage the guest experience, motivate staff, and drive sales and service excellence. This role requires strong leadership, excellent communication, and a flexible schedule including evenings, weekends, and holidays.