Holiday Philanthropy Associate-Donor Experience Fulfillment

God's Love We Deliver; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

God’s Love We Deliver in New York is seeking a friendly Seasonal Philanthropy Associate to help donors participate in our holiday campaigns. You will assist with answering questions, processing orders for holiday cards, tributes, brownies, and gifts, and keeping order information accurate.

This on-site, full-time temporary role runs through January 2027, combining customer service, data entry, and light fulfillment.

Qualifications

• Experience helping donors or customers in a service-oriented setting.
• Clear, friendly written and verbal communication.
• Strong attention to detail, especially with names and addresses.
• Basic comfort with email, spreadsheets, and online systems, and willingness to learn new tools.
• Ability to follow procedures and escalate when needed.
• Reliability, discretion, and care with donor information.

Responsibilities

• Respond to donor and customer questions by phone and email during scheduled hours.
• Explain holiday products, ordering instructions, deadlines, and shipping information.
• Help supporters place orders and confirm recipient names, addresses, messages, and details.
• Research routine order questions and delivery concerns.
• Enter and update order information in ordering platforms and tracking tools.

Skills

Customer service

Attention to detail

Communication

Team player

Discretion

Tools

Email

Spreadsheets

Online systems

Job description

God’s Love We Deliver in New York is seeking a friendly Seasonal Philanthropy Associate to help donors participate in our holiday campaigns. You will assist with answering questions, processing orders for holiday cards, tributes, brownies, and gifts, and keeping order information accurate.

This on-site, full-time temporary role runs through January 2027, combining customer service, data entry, and light fulfillment.