Holiday Donor Experience Specialist

Gods Love We Deliver Inc; New York (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

God’s Love We Deliver is seeking a friendly Seasonal Philanthropy Associate to support holiday and year-end donor engagement in the New York metropolitan area. This on-site, full-time temporary role runs through January 2027 and focuses on responding to donor inquiries, processing holiday card and gift orders, and providing fulfillment support.

You will balance administrative tasks with donor communications, maintain accurate order records, and assist with packing and mailings during peak

Qualifications

• Experience serving donors or customers in a service-oriented environment.
• Clear, friendly written and verbal communication.
• Strong attention to detail, especially with names, addresses, and order details.
• Basic comfort with email, spreadsheets, and online systems; willingness to learn new tools.
• Ability to follow procedures and recognize when to escalate to a supervisor.
• Reliability, discretion, and care when handling donor information.

Responsibilities

• Respond warmly and professionally to donor and customer questions by phone and email during scheduled hours.
• Explain available holiday products, ordering instructions, deadlines, and shipping information using approved materials.
• Help supporters place orders and confirm recipient names, addresses, personalized messages, and other required details.
• Research routine order questions, including order status, missing information, and delivery concerns.
• Make routine corrections within established guidelines and refer exceptions to the appropriate staff member.
• Enter and update order information in the designated ordering platform and tracking tools.
• Record relevant customer communications so colleagues can follow up when needed.
• Check assigned orders for completeness and accuracy before handing them off for fulfillment.
• Keep a shared list of unresolved requests and alert the supervisor to delays or issues.

Skills

Customer service

Attention to detail

Communication

Email/Spreadsheet systems

Follow procedures

Discretion

Job description

God’s Love We Deliver is seeking a friendly Seasonal Philanthropy Associate to support holiday and year-end donor engagement in the New York metropolitan area. This on-site, full-time temporary role runs through January 2027 and focuses on responding to donor inquiries, processing holiday card and gift orders, and providing fulfillment support.

You will balance administrative tasks with donor communications, maintain accurate order records, and assist with packing and mailings during peak