Holiday Luxury Retail Associate – Elevate Client Experience

Samsonite International S.A.; Cabazon (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Sick time

Employee Discount

Employee Assistance Program (EAP)

Job summary

TUMI is seeking a Holiday Sales Associate to enhance the client experience in our California store. You will drive sales through exceptional service, build lasting client relationships, and represent the brand’s luxury, travel and lifestyle ethos.

The role rewards an entrepreneurial spirit, offers growth opportunities, and requires flexibility to work nights, weekends and holidays. Prior luxury retail or client-service experience is a plus, with a commitment to integrity and teamwork.

Qualifications

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and have an openness to feedback.
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI’s.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have a strong sense of integrity and an ability to lead by example.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Take pride in work and strive for excellence.
• Take responsibility for performance.
• Embody the company culture of coaching through fostering Tumi elite and skill practicing continuously with store team and provide constructive feedback to team members.
• Demonstrate organizational core values.
• Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job.
• Exercise strong verbal and written skills.
• Utilize active listening skills in order to seek understanding of others.
• Able to adjust communication to the intended audience.
• Demonstrate continuous dedication to ethical conduct in completion of job duties.
• Collaborate effectively with others.
• Openness to feedback from supervisors, peers and team.
• Ability to remain calm and deescalate situations.

Skills

Brand knowledge

Team collaboration

Physical ability

Sales experience

KPI achievement

Flexible schedule

Integrity leadership

Job description

TUMI is seeking a Holiday Sales Associate to enhance the client experience in our California store. You will drive sales through exceptional service, build lasting client relationships, and represent the brand’s luxury, travel and lifestyle ethos.

The role rewards an entrepreneurial spirit, offers growth opportunities, and requires flexibility to work nights, weekends and holidays. Prior luxury retail or client-service experience is a plus, with a commitment to integrity and teamwork.