Holiday Inn Phoenix Airport- General Manager

44th & McDowell; Phoenix (AZ); On-site; USD 150,000 - 230,000; Full time

Job summary

Hilton in Phoenix seeks a General Manager to lead a full-service airport hotel, driving revenue, guest satisfaction, and brand standards with a hands-on, high-visibility approach.

You will manage a multi-department team, coordinate with airline partners and corporate accounts, and ensure 24-hour operational readiness while optimizing short-booking-window revenue opportunities.

Qualifications

• 7–10 years of progressive hotel leadership experience.
• General Manager, Hotel Manager, or Director of Operations in a full‑service hotel environment.
• Proven success managing hotel financial performance and profitability.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Provide direct leadership and oversight of all hotel departments (Rooms, F&B, Sales, Revenue Management, Finance, HR, Engineering, Security, and transportation).
• Maintain a highly visible presence with guests, airline partners, corporate accounts, and Hilton representatives.
• Ensure consistent execution of Hilton brand standards and guest-service expectations.
• Maintain 24/7 operational readiness, including late arrivals, disruptions, and high-volume periods.
• Drive RevPAR, ADR, occupancy, GOP, and EBITDA, outperforming the competitive set.
• Develop and maintain airline crew contracts and corporate accounts; optimize pricing and inventory with Sales/Revenue Management.

Skills

Leadership

Communication

Organization

Financial acumen

Hotel operations

Revenue management

Education

Bachelor's degree in hospitality management

Job description

The General Manager is responsible for the overall leadership, operational performance, financial results, and strategic direction of a full-service airport Hilton hotel.

The successful candidate will be a highly visible, hands-on leader with demonstrated experience operating a complex, high-volume hotel environment. This individual will drive revenue and profitability, maintain Hilton brand standards, deliver exceptional guest satisfaction, and build a strong, accountable leadership team.

The General Manager must understand the unique demands of an airport hotel, including 24-hour operations, airline crew and distressed-passenger business, airport transportation, fluctuating arrival and departure patterns, group and corporate demand, and maximizing short-booking-window revenue opportunities.

Key Responsibilities:

Hotel Operations

• Provide direct leadership and oversight of all hotel departments, including Rooms, Food & Beverage, Sales, Revenue Management, Finance, Human Resources, Engineering, Security, and airport transportation.
• Maintain a highly visible presence throughout the hotel and actively engage with guests, employees, airline partners, corporate accounts, and Hilton representatives.
• Ensure consistent execution of Hilton brand standards, quality assurance requirements, operating procedures, and guest-service expectations.
• Maintain operational readiness 24 hours a day, with particular attention to late-night arrivals, early departures, flight disruptions, airline crews, and high-volume demand periods.
• Ensure airport shuttle operations are reliable, safe, efficient, and appropriately staffed.
• Champion a culture of urgency, accountability, service excellence, and measurable performance.
• Maintain compliance with Hilton brand standards, operating procedures, and quality
• assurance requirements.
• Maintain full responsibility for the hotel’s P&L, annual budget, forecasting, cash flow, and operating performance.
• Drive RevPAR, ADR, occupancy, GOP, and EBITDA, with an emphasis on outperforming the hotel’s competitive set.
• Work closely with Sales and Revenue Management to optimize pricing and inventory based on airport traffic, compression periods, flight disruptions, citywide events, and short-term booking patterns.
• Aggressively develop and maintain airline crew contracts, distressed-passenger relationships, corporate negotiated accounts, group business, and airport-related demand generators.
• Identify opportunities to increase ancillary revenue through Food & Beverage, parking, meetings, transportation partnerships, and other hotel services.
• Maintain disciplined labor management, purchasing controls, productivity standards, and expense management without sacrificing guest experience or asset quality.

Sales & Market Leadership

• Serve as an active leader in the hotel’s sales strategy rather than relying solely on the sales department.
• Develop strong relationships with airlines, airport organizations, major employers, travel managers, meeting planners, and other local demand generators.
• Understand the airport competitive set and continually identify opportunities to capture market share.
• Hold the commercial team accountable for measurable production and revenue results.

Qualifications Requirement

• Minimum 7-10 years of progressive hotel leadership experience.
• Previous General Manager, Hotel Manager, or Director of Operations experience in a full-service hotel environment.
• Demonstrated success managing hotel financial performance and profitability.
• Strong leadership, communication, and organizational skills.
• Experience leading large, multi-department teams.

Preferred

• Previous IHG brand experience.
• Luxury or upper-upscale full-service hotel experience.
• Bachelor’s degree in hospitality management, Business Administration, or related field.
• Experience working with ownership groups and asset managers.

Ideal Candidate Profile

• Proven leader who inspires teams and drives results.
• Strong financial and commercial acumen.
• Guest-focused and service-oriented.
• Effective communicator with management, corporate partners, and team members.
• Strategic thinker capable of executing operational excellence while driving long-term growth.

Compensation:

Competitive base salary, annual bonus opportunity, and comprehensive benefits package.

Reports To:

Management Company Regional Director of Operations